# Qualitista OÜ

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/qualitista-ou

- Industry: Software
- Headquarters: Tallinn, Estonia
- Website: www.klausapp.com
- Total disclosed funding: $14M
- Latest round: Series A (Sep 29, 2022)
- Investors on record: 4

## About

Founded in 2018 and based in Tallinn, Estonia, Qualitista OÜ develops the Klaus app, a conversation review and quality assurance tool for storage, management, analysis, and evaluation of customer support. In January 2023, Zendesk, Inc., a portfolio company of Abu Dhabi Investment Authority, GIC, Hellman & Friedman, and Permira, agreed to acquire Qualitista OÜ from Creandum, Acton Capital, Global Founders Capital, and Icebreaker.

Klaus offers a suite of tools designed to optimize customer support quality. The product lineup includes the QA Suite, which reviews and analyzes support interactions; the AI Suite, which provides automated scoring and insights; and the Coaching Suite, which structures targeted feedback and training for support agents. The platform features real-time analytics, smart filters, sentiment analysis, and targeted manual QA, all aimed at improving average handle time (AHT), reducing costs, and enhancing overall service quality.

Klaus generates revenue through subscription-based pricing for its quality management solutions.

## Funding rounds

- Series A, Sep 29, 2022, $12M — Creandum, Acton Capital, Global Founders Capital, Icebreaker
- Seed, Jul 3, 2019, $1.9M — Creandum, Icebreaker

## Investors

- Creandum (https://capitalatlas.ai/funds/creandum) — Seed, Series A
- Icebreaker (https://capitalatlas.ai/funds/icebreaker) — Seed, Series A
- Acton Capital (https://capitalatlas.ai/funds/acton-capital) — Series A
- Global Founders Capital (https://capitalatlas.ai/funds/global-founders-capital) — Series A