# Qontak

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/qontak

- Industry: Marketing/Advertising
- Headquarters: Jakarta, Indonesia
- Website: www.qontak.com
- Total disclosed funding: $0.8M
- Latest round: Seed (Oct 16, 2020)
- Investors on record: 3

## About

Qontak, based in Indonesia, provides a cloud-based omnichannel Customer Relationship Management (CRM) platform that enhances customer service efficiency across various sectors, enabling businesses to manage interactions effectively.Founded in 2015, Qontak operates a comprehensive CRM platform designed to improve customer engagement through multiple channels. The company has received a total of 3 funding deals, with the latest funding round being a Seed round amounting to USD 0.793 mn from investors including Amand Ventures and Azure Investment Partners. Brendan Rakphongphairoj serves as both the founder and CEO of the firm, which is headquartered in Jakarta, Indonesia. In May 2021, Qontak was acquired by PT Mid Solusi Nusantara, a portfolio company of East Ventures, enhancing their customer support and sales productivity.Mekari Qontak offers a cloud-based omnichannel Customer Relationship Management (CRM) platform designed to streamline customer service and enhance business efficiency across various sectors. Its core offerings include tools for managing customer interactions through channels such as WhatsApp, email, and social media, allowing for effective customer engagement. The platform features automated ticketing, deal management, and real-time sales tracking using GPS technology. Mekari Qontak serves diverse industries, including banking, retail, education, healthcare, and logistics, catering to organizations from small startups to large enterprises, with a significant presence in Southeast Asia, including Indonesia, Malaysia, and the Philippines.Mekari Qontak primarily generates revenue through subscription-based models for its suite of CRM tools and services. Clients can select from various pricing plans tailored to different business needs, enabling scalable solutions that grow alongside the organization. Revenue transactions occur through monthly or annual subscriptions, granting access to features such as automated workflows, customer support ticketing, and extensive reporting capabilities. The structure supports partnerships with other organizations, enhancing integration and expanding service offerings, focusing on providing cost-effective solutions for clients.With the acquisition finalized in May 2021, Qontak aims to enhance its CRM offerings and expand its customer support capabilities. The recent funding will be utilized to optimize existing services and potentially develop new products tailored for various industry needs. The company plans to extend its operations into additional Southeast Asian markets, leveraging its strong presence in Indonesia to facilitate growth in neighboring regions. Specific timelines for these expansions have not been disclosed.

## Funding rounds

- Seed, Oct 16, 2020, $0.8M — Amand Ventures, Azure Investment Partners, Prasetia Dwidharma

## Investors

- Amand Ventures (https://capitalatlas.ai/funds/amand-ventures) — Seed
- Azure Investment Partners (https://capitalatlas.ai/funds/azure-investment-partners) — Seed
- Prasetia Dwidharma (https://capitalatlas.ai/funds/prasetia-dwidharma) — Seed