# Pylon Labs

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/pylon-labs

- Industry: Software
- Headquarters: San Francisco, US
- Website: www.usepylon.com
- Total disclosed funding: $51M
- Latest round: Series B (Aug 14, 2025)
- Investors on record: 8

## About

Established in 2022 and based in California, US, Pylon Labs, Inc. operates as an online platform that provides customer operations engagement and integration solutions, including workflow automation, product broadcast updates, and artificial intelligence-based conversations. Marty Kausas (CEO), Advith Chelikani (CTO), and Robert Eng (CPO) are the co-founders of the company. In July 2023, Pylon Labs, Inc. raised USD 3.2 million in seed funding from General Catalyst Partners, including AirAngels, Comma Capital, Horizon VC, and Y Combinator. As of 2023, the company’s customers include Merge, Sardine, Lumos, Persona, PostHog, Cortex, Finch, and others. In August 2025, Pylon Labs, Inc. raised USD 31 million in series B funding co-led by new investor Bain Capital and returning investor Andreessen Horowitz. The company offers a platform that includes an array of features tailored to the different needs of modern enterprises. One of these features is the Triage Channel, which enables organizations to handle client requests from different accounts in a single stream, assigning them to team members and ensuring quick responses. Pylon's AI conversation bundling also organizes chat messages into conversations, automatically changing their state based on responses. With Pylon, companies can also leverage powerful tools such as Broadcasts, Support Sync, CRM Sync, Analytics, Kanban boards, Workflows, and more. Businesses can use these tools to deliver personalised product updates, route inquiries to their support systems, capture chat conversations in their CRM, measure resolution and response times, handle customer requests, and automate other operations. Pylon's integrations allow connectivity with existing tools, ensuring a smooth transition and enhanced productivity.

## Funding rounds

- Series B, Aug 14, 2025, $31M — Bain Capital, General Catalyst Partners, Andreessen Horowitz, Y Combinator
- Series A, Aug 28, 2024, $17M — Andreessen Horowitz, Y Combinator, General Catalyst India
- Seed, Jul 12, 2023, $3.2M — General Catalyst Partners, Y Combinator, AirAngels, Comma Capital, Horizon VC

## Investors

- General Catalyst Partners (https://capitalatlas.ai/funds/general-catalyst-partners) — Seed, Series B
- Y Combinator (https://capitalatlas.ai/funds/y-combinator) — Seed, Series A, Series B
- AirAngels (https://capitalatlas.ai/funds/airangels) — Seed
- Comma Capital (https://capitalatlas.ai/funds/comma-capital) — Seed
- Horizon VC (https://capitalatlas.ai/funds/horizon-vc) — Seed
- Andreessen Horowitz (https://capitalatlas.ai/funds/andreessen-horowitz) — Series A, Series B
- General Catalyst India (https://capitalatlas.ai/funds/general-catalyst-india) — Series A
- Bain Capital (https://capitalatlas.ai/funds/bain-capital) — Series B