# Percept.AI

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/percept-ai

- Industry: Software
- Headquarters: Sunnyvale, US
- Website: www.percept.ai
- Latest round: Seed (Sep 30, 2019)
- Investors on record: 9

## About

Percept.AI develops advanced artificial intelligence solutions for businesses, focusing on enhancing customer service and operational efficiency through AI-driven virtual assistants and conversational analytics tools.Founded in 2016 and headquartered in Sunnyvale, US, Percept.AI specializes in AI solutions aimed at improving customer service interactions. The company has completed 6 deals as of January 27, 2022, when it was acquired by Atlassian Pvt. Ltd. The specific financial details of the acquisition were not disclosed.Percept.AI specializes in advanced artificial intelligence solutions aimed at enhancing customer service and operational efficiency for businesses. Their core offerings include AI-driven virtual assistants and conversational analytics tools, designed to automate customer interactions and derive actionable insights from conversations. These products target various industries such as retail, healthcare, and finance, effectively addressing the challenges of high customer service volumes and the need for immediate responses. By deploying their solutions, clients can streamline communication processes, improve customer satisfaction, and reduce operational costs. Percept.AI's technologies are utilized by a diverse client base across North America, Europe, and parts of Asia, with end users ranging from large corporations to small businesses looking to enhance their customer engagement strategies.Percept.AI generates revenue primarily through a subscription-based model, offering clients tiered access to their AI solutions based on usage and features. The revenue structure typically involves direct contracts with businesses that utilize their virtual assistants and analytics tools for customer service operations. Clients can engage with Percept.AI through various pricing plans tailored to their specific needs, which may include additional fees for premium features or increased usage. This transactional framework allows for scalable solutions that cater to both B2B enterprises and direct consumer-facing applications. The company’s flagship offerings are integral to their clients' customer relationship management strategies, enhancing the overall efficiency and effectiveness of customer interactions.In 2022, following its acquisition by Atlassian Pvt. Ltd., Percept.AI plans to leverage its resources to enhance product offerings. Upcoming AI solutions are expected to focus on improving customer interaction capabilities with potential release dates not specified. The company aims to expand into the European and Asian markets by the end of 2023, targeting new sectors for its AI applications. The funding from the acquisition will likely support these initiatives, though specific allocations have not been disclosed.

## Funding rounds

- Seed, Sep 30, 2019 — Builders VC
- Seed, Aug 19, 2019 — Y Combinator, Hike Ventures
- Seed, Dec 8, 2016 — TSVC, Cherubic Ventures, Amino Capital, K2VC, Wisemont Capital, Fantastic Ventures
- Angel, Nov 1, 2016 — Cherubic Ventures

## Investors

- Cherubic Ventures (https://capitalatlas.ai/funds/cherubic-ventures) — Angel, Seed
- TSVC (https://capitalatlas.ai/funds/tsvc) — Seed
- Amino Capital (https://capitalatlas.ai/funds/amino-capital) — Seed
- K2VC (https://capitalatlas.ai/funds/k2vc) — Seed
- Wisemont Capital (https://capitalatlas.ai/funds/wisemont-capital) — Seed
- Fantastic Ventures — Seed
- Y Combinator (https://capitalatlas.ai/funds/y-combinator) — Seed
- Hike Ventures — Seed
- Builders VC (https://capitalatlas.ai/funds/builders-vc) — Seed