# Panviva

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/panviva-pty

- Industry: Software
- Headquarters: Melbourne, Australia
- Website: www.panviva.com
- Total disclosed funding: $4.1M
- Latest round: Series B (Mar 22, 2013)
- Investors on record: 1

## About

Panviva Pty Ltd specializes in AI-driven knowledge management solutions, focusing on enhancing operational efficiency for organizations within regulated industries, ensuring real-time access to critical information for employee performance improvement.Panviva Pty Ltd offers knowledge management solutions specifically designed for complex industries. The company is headquartered in Melbourne, Australia. In June 2021, Upland Software, Inc. acquired Panviva for USD 19.8 million, facilitating its integration into a broader suite of software solutions. CEO Ted Gannan leads the company post-acquisition, continuing its operations within Upland's portfolio.Upland Software, through its Panviva division, provides AI-powered knowledge management solutions tailored specifically for complex and highly regulated industries. The core product, Panviva, integrates with existing systems to facilitate compliant, omnichannel knowledge delivery, enabling employees to access critical information in real-time. The platform is designed to streamline agent performance and improve customer experiences by reducing training times and ensuring consistent, accurate responses across various channels. Typical end users of Panviva include contact center agents and customer service representatives in sectors such as healthcare, finance, and utilities. The company's solutions are marketed and utilized primarily in North America, Europe, and Australia, addressing the needs of organizations that require enhanced compliance and operational efficiency.Upland Software generates revenue through subscription-based models for its products, including the flagship Panviva platform. Clients enter into agreements that may involve annual or multi-year subscriptions, providing access to the knowledge management system and its integrations with other software tools. Transactions are structured as B2B engagements, with clients primarily being large enterprises in regulated sectors. The revenue model is designed to foster long-term partnerships, ensuring clients receive continuous updates and support. Specific pricing plans for the Panviva platform are determined based on the scale and complexity of the client’s needs, with customized solutions available to cater to different organizational sizes.Following the acquisition by Upland Software in June 2021, Panviva is positioned to leverage new resources for product development and market expansion. The recent funding of USD 19.8 million will be directed towards enhancing product features and expanding its market presence, particularly in North America and Europe. Panviva aims to launch new product innovations and improve its existing offerings to meet the evolving needs of regulated industries, ensuring it remains competitive in the market.

## Funding rounds

- Series B, Mar 22, 2013, $4.1M — SBI Ven Capital

## Investors

- SBI Ven Capital (https://capitalatlas.ai/funds/sbi-ven-capital) — Series B