# Palona AI

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/palona-ai

- Industry: Software
- Headquarters: Palo Alto, US
- Website: www.palona.ai
- Total disclosed funding: $38M
- Latest round: Series A (Jul 20, 2026)
- Investors on record: 8

## About

Based in California, US, and founded in 2024, Proactive AI Lab, Inc. operates as a generative AI technology chatbot providing humanized customer service to entities. In July 2026, Palona AI raised USD 20 million in series A funding from CrimsoNox Capital, Defy., Llama Venture, Ardenwood Ventures, Turbo Capital, Fusion Fund, NEO Investment Partners, and UpHonest Capital.

Palona offers customizable AI Agents designed to enhance customer engagement and sales across various platforms. These AI Agents utilize generative AI technology to learn and adapt to individual customer preferences, providing personalized interactions that mimic human-like conversations. The core functionality includes proactive upselling and cross-selling at optimal moments, improving customer experience and brand loyalty. Palona's technology supports businesses in various sectors such as retail, hospitality, and healthcare, enabling them to handle customer inquiries via text, voice, web widgets, and social media platforms like Instagram. 

The company plans to utilize the July 2026 funding to expand its platform and capabilities connecting customer demand, live operations, and intelligent action.

## Funding rounds

- Series A, Jul 20, 2026, $28M — NEO Investment Partners, Fusion Fund, Defy., UpHonest Capital, CrimsoNox Capital, Turbo Capital, Llama Venture, Ardenwood Ventures
- Seed, Jan 23, 2025, $10M — NEO Investment Partners, Fusion Fund, UpHonest Capital

## Investors

- NEO Investment Partners (https://capitalatlas.ai/funds/neo-investment-partners) — Seed, Series A
- Fusion Fund (https://capitalatlas.ai/funds/fusion-fund) — Seed, Series A
- UpHonest Capital (https://capitalatlas.ai/funds/uphonest-capital) — Seed, Series A
- Defy. (https://capitalatlas.ai/funds/defy) — Series A
- CrimsoNox Capital — Series A
- Turbo Capital (https://capitalatlas.ai/funds/turbo-capital) — Series A
- Llama Venture (https://capitalatlas.ai/funds/llama-venture) — Series A
- Ardenwood Ventures — Series A