# OrderProtection.com

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/orderprotection-com

- Industry: Software
- Headquarters: Lehi, US
- Website: www.orderprotection.com/
- Total disclosed funding: $10M
- Latest round: Series A (Oct 24, 2022)
- Investors on record: 2

## About

Based in Utah, US, and founded by Julian Wilson (CEO) in 2021, OrderProtection.com, Inc. operates as a provider of customer support and quick resolutions to shipping issues.  Some of the firm’s clients include Oh Polly, Hurley, Sjatie, Floyd, Awala, Wildflower, Hurom, etc. In October 2022, the firm raised USD 10 million in series A funding led by investor Maddix Capital with participation from another investor Bolt Financial, Inc.

The company offers Order Protection software to brands, retailers, and customers helping them to provide or get quick resolutions and customer support when shipping problems or shiphaps occur, enhancing the post-purchase and shipping experience. The company’s service covers a wide range of shipping-related issues, including theft, damaged items, lost packages, wrong items, missing items, etc. OrderProtection.com’s software solution integrates with online stores, enabling customers to protect their orders during the checkout process. Customers who opt for order protection can file claims for shipping issues in case of shiphaps. In response, Order Protection ensures that customers receive a refund or reshipment in under one hour. Moreover, brands and retailers receive monthly payouts from protected orders, creating an additional revenue stream. Their software is compatible with major eCommerce platforms, including Shopify, BigCommerce, and Magento.

The firm generates its revenue by offering its shipping protection plans such as the Brand Funded plan at USD 0.55 per order, the Subscription plan at USD 500 per month, and the Customer Funded plan where customers choose to opt-in and pay for protection on their order. 

The company plans to utilize the October 2022 funding to position itself for its next phase of growth by providing fast service to shoppers and cutting support costs for brands.

## Funding rounds

- Series A, Oct 24, 2022, $10M — Bolt Financial, Inc., Maddix Capital

## Investors

- Bolt Financial, Inc. — Series A
- Maddix Capital (https://capitalatlas.ai/funds/maddix-capital) — Series A