# Operata

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/operata-pty

- Industry: Software
- Headquarters: Australia
- Website: www.operata.com/
- Total disclosed funding: $13M
- Latest round: Series A (Feb 10, 2026)
- Investors on record: 6

## About

Based in Victoria, Australia, and founded in 2017 by CEO Romilly Blackburn, COO Andy Scott, and CTO John Mitchem, Operata Pty Ltd, f.k.a. Next Wave Communications Pty Ltd, and a.k.a. Operata operates as a developer of an analytics software-as-a-service (SaaS) for call centers to monitor performance and analyze data from customers' calls. In February 2026, Operata Pty Ltd raised USD 11 million in series A funding led by Tidal Ventures, with participation from Ghost Vc Manager Pty Ltd, Black Nova Venture Capital, Flying Fox Ventures, and Glitch Capital. The series A funding values Operata Pty Ltd at USD 100 million in post-money valuation.

The company provides software that continually monitors the end-to-end environment and provides assurance measurement, simulating customer calls to measure performance, which is correlated into quality insights to understand service quality norms to understand issues, automate actions, and speed problem resolution. The software provides service monitoring and assurance to companies through machine learning to diagnose issues in audio, and automatically takes actions and communicates with agents. The software uses a range of data sources to identify call quality issues and monitors every second of every call to capture performance data throughout the entire end-to-end communication chain. The company's client base includes Amazon Connect, Salesforce, Zendesk, Telstra, Boral, AMP, and more.

The company generates revenue through monthly subscriptions of its platform packages, which include standard (USD 0.0075 agent minute charge), advanced (USD 0.0085 agent minute charge), and enterprise (USD 0.010 agent minute charge).

The company will use the February 2026 funding to deepen integrations with incumbent contact center platforms, expand support for emerging artificial intelligence customer service tools, scale operations across North America, Asia-Pacific and Europe, and invest further in customer success teams.

## Funding rounds

- Series A, Feb 10, 2026, $11M — Tidal Ventures, Black Nova Group, Flying Fox Ventures, Ghost VC, Glitch Capital
- Seed, Jul 16, 2021, $1.6M — Tidal Ventures, Black Nova Group, Flying Fox Ventures, Allenright Pty Ltd

## Investors

- Tidal Ventures (https://capitalatlas.ai/funds/tidal-ventures) — Seed, Series A
- Black Nova Group (https://capitalatlas.ai/funds/black-nova-group) — Seed, Series A
- Flying Fox Ventures (https://capitalatlas.ai/funds/flying-fox-ventures) — Seed, Series A
- Allenright Pty Ltd — Seed
- Ghost VC — Series A
- Glitch Capital — Series A