# Nexidia

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/nexidia

- Industry: Software
- Headquarters: Atlanta, US
- Website: www.nexidia.com
- Total disclosed funding: $34M
- Latest round: Series F (Oct 18, 2010)
- Investors on record: 11

## About

Nexidia, Inc. specializes in customer journey analytics and AI-driven solutions, enabling organizations to enhance customer experiences through data-driven insights and streamlined service operations across multiple channels.Nexidia, Inc. focuses on optimizing customer interactions through its AI-powered analytics solutions. Founded by Peter Cardillo, the company is headquartered in Atlanta, US. In January 2016, Nexidia was acquired by Nice Systems for USD 135 mn. Since the acquisition, it has operated as part of Nice Systems without any notable changes in business strategy or operations.Nexidia provides a suite of products and services centered around customer journey analytics and AI-enhanced customer service solutions. Their flagship offering, the CXone Mpower Platform, integrates advanced AI features to improve customer interactions, streamline service automation, and facilitate proactive engagement. Serving various sectors including financial services, healthcare, and telecommunications, the platform aids organizations in enhancing operational efficiency and customer satisfaction across North America, Europe, and Asia-Pacific.Nexidia's revenue primarily stems from subscription models associated with the CXone Mpower Platform and related services. Clients engage through tiered pricing based on features and scale, allowing them to integrate Nexidia's technology seamlessly into their operations. This revenue structure helps businesses enhance customer engagement while providing ongoing support and updates to ensure client satisfaction and loyalty.Nexidia aims to leverage its recent acquisition by Nice Systems to enhance its product offerings and expand its market reach. The funding from the acquisition will be utilized to develop new features for the CXone Mpower Platform and explore entry into additional geographic markets by the end of 2024. The integration of new AI capabilities and expansion into regions such as Asia-Pacific is a priority, enhancing Nexidia's ability to transform customer journeys and meet evolving consumer needs.

## Funding rounds

- Series F, Oct 18, 2010, $24M — Boston Millennia Partners, HarbourVest Partners, Paladin Capital Group, Morgan Stanley Investment Management, H.I.G. BioHealth Partners, Cordova Ventures, BlueCross BlueShield Venture Partners, Sandbox Industries
- Series E, Jul 14, 2006, $3M — Boston Millennia Partners, Morgan Stanley Investment Management, Paladin Capital Group, H.I.G. BioHealth Partners, Cordova Ventures, SAIC Venture Capital
- Series C, Dec 5, 2003, $7.5M — Boston Millennia Partners, H.I.G. Capital, Paladin Capital Group, ATA Ventures Management, Cordova Ventures

## Investors

- Boston Millennia Partners (https://capitalatlas.ai/funds/boston-millennia-partners) — Series C, Series E, Series F
- H.I.G. Capital (https://capitalatlas.ai/funds/h-i-g-capital) — Series C
- Paladin Capital Group (https://capitalatlas.ai/funds/paladin-capital-group) — Series C, Series E, Series F
- ATA Ventures Management (https://capitalatlas.ai/funds/ata-ventures-management) — Series C
- Cordova Ventures (https://capitalatlas.ai/funds/cordova-ventures) — Series C, Series E, Series F
- Morgan Stanley Investment Management — Series E, Series F
- H.I.G. BioHealth Partners (https://capitalatlas.ai/funds/h-i-g-biohealth-partners) — Series E, Series F
- SAIC Venture Capital (https://capitalatlas.ai/funds/saic-venture-capital) — Series E
- HarbourVest Partners (https://capitalatlas.ai/funds/harbourvest-partners) — Series F
- BlueCross BlueShield Venture Partners (https://capitalatlas.ai/funds/bluecross-blueshield-venture-partners) — Series F
- Sandbox Industries (https://capitalatlas.ai/funds/sandbox-industries) — Series F