# msg.ai

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/msg-ai

- Industry: Software
- Headquarters: San Francisco, US
- Website: www.msg.ai
- Total disclosed funding: $7.3M
- Latest round: Seed (Nov 1, 2015)
- Investors on record: 12

## About

msg.ai provides innovative artificial intelligence solutions that enhance customer engagement and optimize business operations through intelligent chatbots and virtual assistants.Founded in 2015, msg.ai operates from San Francisco, US, specializing in AI-driven customer engagement solutions. The company has been involved in one deal, with its most recent deal on November 1, 2015. msg.ai raised USD 7.3 mn during its Seed funding round, led by Y Combinator, with participation from several investors including Advancit Capital and Salesforce Ventures.The company, msg.ai, specializes in providing advanced artificial intelligence solutions designed to enhance customer engagement and streamline business operations. Their core offerings include intelligent chatbots and virtual assistants that facilitate real-time communication between businesses and their customers. These products are engineered to understand natural language, enabling them to handle inquiries, process transactions, and provide personalized recommendations effectively. The primary use cases addressed by these solutions encompass customer service optimization, lead generation, and sales support, aiming to reduce operational costs while improving customer satisfaction. msg.ai's products have been deployed across various industries, including e-commerce, telecommunications, and financial services, serving a diverse clientele from small businesses to large enterprises. Geographically, their solutions are utilized in North America, Europe, and parts of Asia, showcasing a widespread market presence that reinforces their commitment to enhancing customer interactions on a global scale.msg.ai's revenue model predominantly revolves around subscription-based services, where clients pay a recurring fee for access to their AI-driven products. This structure allows businesses to integrate the company's chatbots and virtual assistants into their existing systems seamlessly. Typical transactions involve an initial setup fee followed by monthly or annual subscription payments, which may be tiered based on the volume of usage or the range of features utilized. The company's flagship product, the intelligent virtual assistant, is available in multiple pricing plans tailored to various business sizes and needs, focusing on providing scalability for small, medium, and enterprise-level clients. Additionally, msg.ai emphasizes partnerships with software vendors and integrations with CRM platforms, allowing for a collaborative ecosystem that enhances the functionality and reach of their services. This transactional framework supports both B2B engagements and direct-to-consumer applications, ensuring that their diverse customer base can effectively leverage the power of AI in their operations.Following the USD 7.3 mn Seed funding round led by Y Combinator in November 2015, msg.ai plans to leverage this investment to enhance its product offerings and drive expansion into new markets. Upcoming products are being developed to further enhance the capabilities of their chatbots and virtual assistants, although specific launch dates have not been disclosed. Additionally, msg.ai is targeting expansion into new geographic regions, particularly in Asia and Europe, within the next few years, as part of its growth strategy.

## Funding rounds

- Seed, Nov 1, 2015, $7.3M — Index Ventures, Sterling Partners, Y Combinator, Advancit Capital, MDC Ventures, BoxGroup, Bowery Capital, dunnhumby Ventures, Upslope Ventures, Indicator Ventures, Salesforce Ventures, Sterling.VC

## Investors

- Index Ventures (https://capitalatlas.ai/funds/index-ventures) — Seed
- Sterling Partners (https://capitalatlas.ai/funds/sterling-partners) — Seed
- Y Combinator (https://capitalatlas.ai/funds/y-combinator) — Seed
- Advancit Capital (https://capitalatlas.ai/funds/advancit-capital) — Seed
- MDC Ventures (https://capitalatlas.ai/funds/mdc-ventures) — Seed
- BoxGroup (https://capitalatlas.ai/funds/boxgroup) — Seed
- Bowery Capital (https://capitalatlas.ai/funds/bowery-capital) — Seed
- dunnhumby Ventures (https://capitalatlas.ai/funds/dunnhumby-ventures) — Seed
- Upslope Ventures (https://capitalatlas.ai/funds/upslope-ventures) — Seed
- Indicator Ventures (https://capitalatlas.ai/funds/indicator-ventures) — Seed
- Salesforce Ventures (https://capitalatlas.ai/funds/salesforce-ventures) — Seed
- Sterling.VC (https://capitalatlas.ai/funds/sterling-vc) — Seed