# MindTouch

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/mindtouch

- Industry: Software
- Headquarters: San Diego, US
- Website: www.mindtouch.com
- Total disclosed funding: $12M
- Latest round: Series A (Jan 14, 2016)
- Investors on record: 3

## About

MindTouch specializes in creating innovative solutions for customer experience enhancement, leveraging technology to streamline interactions across various channels for businesses.Founded in 2004 in San Diego, US, MindTouch focuses on providing customer service solutions. The firm raised USD 12.000 mn in a Series A funding round on January 14, 2016, led by PeakSpan Capital, with additional investment from SAP SE and SK Ventures. The company was founded by Steve Bjorg, who has a history of entrepreneurial ventures in the tech space.MindTouch offers a suite of products aimed at improving customer experience through advanced technology solutions. Their CXone Mpower Platform includes AI-driven automation systems that facilitate interactions via voice, chat, and social media. Key features such as intelligent virtual agents and proactive engagement tools help businesses in various industries, like Financial Services, Healthcare, Retail, and Telecommunications, enhance their customer support systems, targeting both large enterprises and SMEs globally.MindTouch generates revenue through subscription-based models for its cloud-based services. Clients pay annual or monthly fees depending on the services selected, with options for tiered pricing based on usage. Their products, including the CXone Mpower Platform, integrate seamlessly into existing systems, ensuring consistent revenue from long-term business-to-business partnerships.Following the Series A funding of USD 12.000 mn in January 2016, MindTouch plans to utilize this capital to develop new products that cater to emerging customer needs. The company is also looking to expand into new geographic regions, specifically targeting Europe and Asia-Pacific by 2024, to address the growing demand for efficient customer service solutions.

## Funding rounds

- Series A, Jan 14, 2016, $12M — SK Ventures, SAP SE, PeakSpan Capital

## Investors

- SK Ventures — Series A
- SAP SE — Series A
- PeakSpan Capital (https://capitalatlas.ai/funds/peakspan-capital) — Series A