# Mahalo Software

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/mahalo-software

- Industry: Software
- Headquarters: Chicago, US
- Website: www.getmahalo.com/
- Total disclosed funding: $3.1M
- Latest round: Seed (Apr 1, 2025)
- Investors on record: 3

## About

Mahalo Software Inc., based in the US, specializes in enhancing post-purchase customer experiences through innovative AI-driven solutions designed for manufacturers and retailers.Founded in 2025, Mahalo Software Inc. operates out of Chicago, US, focusing on AI solutions that improve customer engagement and support processes. The company raised USD 2.6 mn in pre-seed funding on June 24, 2025, led by Motivate Venture Capital with participation from Diagram Ventures and Bridge Investments. The total amount raised to date is USD 2.6 mn.Mahalo's primary offerings focus on enhancing post-purchase customer experiences through AI-driven solutions. Their core products include a customer portal that integrates self-service support and troubleshooting, an automated warranty claims processing system leveraging AI for expedited reviews, and a streamlined product registration platform that facilitates user onboarding and increases product engagement. These services are designed to address common consumer issues such as troubleshooting, warranty claim inefficiencies, and cumbersome registration processes, ultimately improving customer satisfaction and engagement. The company targets manufacturers and retailers across various sectors, enabling them to provide a robust support system to their customers and end users. Geographically, Mahalo's solutions are marketed to North America and Europe, where there is a growing emphasis on digital customer service solutions.Mahalo generates revenue through a subscription model for its AI-driven platforms, targeting businesses in the manufacturing and retail sectors. Clients typically engage in partnerships where they integrate Mahalo's solutions into their operational workflows, enabling enhanced customer support and warranty management. For instance, a manufacturer may subscribe to Mahalo's warranty processing solution, paying a monthly fee based on the volume of claims processed. This subscription model may include tiered pricing structures to accommodate different levels of service and feature access. Notably, the trademarked AI-powered customer portal offers significant value by reducing operational costs and improving customer engagement, underscoring the company's commitment to delivering transformative services to its clientele.In June 2025, Mahalo Software Inc. raised USD 2.6 mn in pre-seed funding to support the deployment of its post-purchase experience platform infrastructure and the integration of warranty management and customer support systems. The company plans to enhance its product offerings with new features aimed at improving customer interactions and is exploring expansion into additional geographic regions, specifically targeting markets in North America and Europe by the end of 2026.

## Funding rounds

- Seed, Apr 1, 2025, $3.1M — Bridge Investments, Diagram, Motivate Venture Capital

## Investors

- Bridge Investments (https://capitalatlas.ai/funds/bridge-investments) — Seed
- Diagram (https://capitalatlas.ai/funds/diagram) — Seed
- Motivate Venture Capital (https://capitalatlas.ai/funds/motivate-venture-capital) — Seed