# Lucidya

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/lucidya

- Industry: Software
- Headquarters: Riyadh, Saudi Arabia
- Website: www.lucidya.com
- Total disclosed funding: $37M
- Latest round: Series B (Jul 14, 2025)
- Investors on record: 11

## About

Lucidya LLC is a customer experience management company that offers advanced tools for businesses to enhance engagement and communication within the Arab world, focusing on optimizing customer interactions across digital platforms.Founded in 2016, Lucidya LLC operates out of Jeddah, Saudi Arabia, providing customer experience management tools. In July 2025, Lucidya LLC raised USD 30 million in series B funding led by new investor IMPACT46, with participation from other new investors Saudi Aramco Entrepreneurship Ventures, Takamol Ventures, SparkLabs Group, Rue Growth Fund, and Rashed Abdul Rahman Al-Rashed & Sons Group. Lucidya primarily offers an integrated suite of customer experience management (CXM) tools designed to enhance engagement and communication for businesses operating within the Arab world. The core product offerings encompass OmniServe, a platform for centralizing customer communication across various channels, and Social Listening tools that enable brands to monitor and analyze their social media presence. Additionally, Lucidya features functional capabilities such as sentiment analysis, customer feedback surveys, and customer profiling, allowing clients to capture and analyze customer interactions across digital touchpoints. The company's solutions are tailored for industries including telecommunications, financial services, healthcare, and consumer goods, with a specific emphasis on Arabic-speaking markets, where their AI technology boasts a 92% accuracy rate in language processing. Lucidya's client base includes enterprises across the MENA region, focusing on providing actionable insights that drive customer satisfaction and loyalty.Lucidya generates revenue through a subscription-based model for its suite of CXM products, delivering scalable solutions to a diverse range of enterprises. The firm's transactional structure allows businesses to access tiered pricing plans based on the specific services utilized, facilitating partnerships that align with customer needs. Clients may opt for comprehensive packages that include access to OmniServe, Social Listening, and analytical tools, which are offered at varying price points dependent on the scale of usage and additional features required. The revenue model is designed to accommodate both B2B transactions and direct consumer engagement, ensuring that clients can effectively manage their customer experiences while benefiting from tailored support and insights. The company will use the July 2025 funding to expand its market reach and for team growth.

## Funding rounds

- Series B, Jul 14, 2025, $30M — Rashed Abdul Rahman Al-Rashed & Sons Group, Saudi Aramco Entrepreneurship Ventures, Impact46, Osool & Bakheet Investment Company, Takamol Ventures
- Series B, Jan 5, 2022, $6M — Rashed Abdul Rahman Al-Rashed & Sons Group, 500 Global, VentureSouq, Osool & Bakheet Investment Company, M.A.L Ventures
- Series A, Jan 16, 2019, $1.1M — Business Incubator & Accelerator Company, MonshaatSA, Abunayyan Holding

## Investors

- Business Incubator & Accelerator Company (https://capitalatlas.ai/funds/business-incubator-accelerator-company) — Series A
- MonshaatSA — Series A
- Abunayyan Holding — Series A
- Rashed Abdul Rahman Al-Rashed & Sons Group — Series B
- 500 Global (https://capitalatlas.ai/funds/500-global) — Series B
- VentureSouq (https://capitalatlas.ai/funds/venturesouq) — Series B
- Osool & Bakheet Investment Company (https://capitalatlas.ai/funds/osool-bakheet-investment-company) — Series B
- M.A.L Ventures — Series B
- Saudi Aramco Entrepreneurship Ventures (https://capitalatlas.ai/funds/saudi-aramco-entrepreneurship-ventures) — Series B
- Impact46 (https://capitalatlas.ai/funds/impact46) — Series B
- Takamol Ventures (https://capitalatlas.ai/funds/takamol-ventures) — Series B