# LiveVox

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/livevox

- Industry: Software
- Headquarters: San Francisco, US
- Website: www.livevox.com
- Total disclosed funding: $7.1M
- Latest round: Series E (Jun 19, 2007)
- Investors on record: 3

## About

LiveVox, Inc. is a cloud-based customer engagement platform headquartered in San Francisco, US, providing advanced solutions that enhance customer interactions through automation and omnichannel support.Founded in 1999 and based in San Francisco, US, LiveVox, Inc. focuses on cloud-based customer engagement solutions. The company was recently acquired by NICE Ltd. for USD 350 mn on October 3, 2023. The CEO is Faisal Mansour, and the company was initially founded by Louis Summe.LiveVox specializes in AI-driven customer experience solutions through its CXone Mpower Platform. This platform offers customer service automation, omnichannel routing, and proactive engagement tools aimed at enhancing user experiences across various sectors, including financial services, healthcare, telecommunications, and retail.LiveVox generates revenue primarily through subscription-based models associated with its CXone platform. Clients pay annual or monthly licensing fees based on service usage, with charges applied on a per-user or per-feature basis. This structure supports scalability for businesses, allowing them to adapt to changing customer demands.Following the acquisition by NICE Ltd., effective October 3, 2023, LiveVox plans to leverage the enhancement of its CX operations to expand into new markets. The acquisition aims to bolster product offerings and customer engagement solutions, aligning future developments with the strategic goals of NICE Ltd.

## Funding rounds

- Series E, Jun 19, 2007, $7.1M — Bluefish Ventures, Lunsford Capital, R&D Bauer Ventures

## Investors

- Bluefish Ventures (https://capitalatlas.ai/funds/bluefish-ventures) — Series E
- Lunsford Capital — Series E
- R&D Bauer Ventures — Series E