# LiveOps

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/liveops

- Industry: Internet
- Headquarters: Santa Clara, US
- Website: www.liveops.com
- Total disclosed funding: $52M
- Latest round: Series C (Feb 7, 2007)
- Investors on record: 4

## About

LiveOps specializes in customer service solutions, utilizing a flexible outsourcing model that merges skilled agents with advanced technology to deliver efficient and adaptable support across various industries.LiveOps provides comprehensive customer service solutions through a flexible outsourcing model. The company was founded in Santa Clara, US. In January 2014, LiveOps received USD 30 mn in a VENTURE DEBT facility from Comerica Bank. The company's total amount raised is USD 28.06 mn. Rocki Starz serves as the CEO. LiveOps has engaged in 4 deals to date, focusing primarily on the North American market.LiveOps offers customer service solutions that leverage an outsourcing model combining experienced agents with advanced technology. Their core services include customer care, technical support, sales support, and back-office operations, tailored to meet seasonal demands across various sectors such as healthcare, insurance, retail, and government. The company operates in North America, Latin America, and select offshore markets, supporting major brands and agencies to enhance customer experiences through knowledgeable service.LiveOps generates revenue through scalable solutions based on partnerships and B2B transactions. Clients subscribe to tailored service packages, with revenue derived from contracts that specify service agreements, often including fixed or variable pricing based on call volumes. Services include customer support and technical assistance, focusing on optimizing operational efficiency and enhancing service delivery to meet client demands.LiveOps plans to utilize the recent USD 30 mn VENTURE DEBT funding to support the development of new products and enhance its service offerings. The company is also targeting expansion into additional geographic regions, although specific markets have yet to be announced. They aim to leverage this funding to facilitate their growth strategies and further enhance their operational capabilities.

## Funding rounds

- Series C, Feb 7, 2007, $28M — Benchmark, Institutional Venture Partners, Menlo Ventures, Presidio Partners
- Series B, Apr 1, 2004, $22M — Menlo Ventures, Presidio Partners
- Series A, Dec 23, 2003, $1.8M — Menlo Ventures

## Investors

- Menlo Ventures (https://capitalatlas.ai/funds/menlo-ventures) — Series A, Series B, Series C
- Presidio Partners (https://capitalatlas.ai/funds/presidio-partners) — Series B, Series C
- Benchmark (https://capitalatlas.ai/funds/benchmark) — Series C
- Institutional Venture Partners (https://capitalatlas.ai/funds/institutional-venture-partners) — Series C