# Listen Labs

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/listen-labs

- Industry: Software
- Headquarters: San Francisco, US
- Website: www.listenlabs.ai/
- Total disclosed funding: $69M
- Latest round: Series B (Jan 14, 2026)
- Investors on record: 5

## About

Listen Labs provides innovative AI-driven qualitative research solutions, enhancing customer insights through advanced data collection and analysis methods.Listen Labs, founded in 2023 and based in San Francisco, US, specializes in qualitative research solutions powered by artificial intelligence. In January 2026, Listen Labs raised USD 69 million in series B funding led by new investor Ribbit Capital, with participation from another new investor Evantic Capital. Returning investors Sequoia Capital, Conviction, and Pear VC also participated in the round. The founder's history includes prior entrepreneurial ventures, although specific details on previous companies are not available.Listen Labs specializes in AI-driven qualitative research solutions that streamline customer insights collection and analysis. Their core offerings include AI-moderated interviews that replace traditional methods like focus groups and surveys, allowing businesses to gather qualitative and quantitative feedback rapidly. The platform serves a diverse client base, including prominent companies such as Microsoft and Canva, helping them understand customer perceptions, test product concepts, and assess brand values across various markets. The services are designed for both B2B and B2C sectors, with capabilities to engage participants in over 50 languages, making it suitable for international use. Key use cases encompass concept testing, usability testing, and foundational research, with applications spanning North America, Europe, and other global markets.Listen Labs generates revenue through a subscription-based model offering access to its AI-moderated interview platform. Clients engage in transactions by subscribing to different service tiers that provide varying levels of features, participant access, and analytics capabilities. For instance, clients may opt for packages tailored to specific research needs, such as usability testing or brand perception analysis. Each tier typically includes access to a defined pool of participants and analytical tools that deliver actionable insights. The platform's revenue structure accommodates both large enterprises and smaller businesses, ensuring flexibility in how organizations utilize the service for their research objectives. The company plans to utilize the January 2026 funding to speed up its expansion and further advance its AI-driven customer research platform.

## Funding rounds

- Series B, Jan 14, 2026, $69M — Hong Shan, Ribbit Capital, Pear VC, Conviction, Evantic Capital
- Series A, Apr 23, 2025 — Hong Shan
- Seed, Jan 1, 2023 — Hong Shan

## Investors

- Hong Shan — Seed, Series A, Series B
- Ribbit Capital (https://capitalatlas.ai/funds/ribbit-capital) — Series B
- Pear VC (https://capitalatlas.ai/funds/pear-vc) — Series B
- Conviction (https://capitalatlas.ai/funds/conviction) — Series B
- Evantic Capital (https://capitalatlas.ai/funds/evantic-capital) — Series B