# Level AI

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/level-ai

- Industry: Software
- Headquarters: Mountain View, US
- Website: www.thelevel.ai
- Total disclosed funding: $72M
- Latest round: Series C (Jul 23, 2024)
- Investors on record: 5

## About

Level AI provides innovative artificial intelligence solutions focused on enhancing customer experience within call centers. Their offerings aim to streamline operations, improve service quality, and drive customer insights through advanced technology.Founded in 2018 and headquartered in Mountain View, California, Level AI specializes in AI-driven solutions for call center optimization. The company does not have known subsidiaries or a parent company. Ashish Nagar, the CEO and founder, has a background in technology and entrepreneurship. Level AI has raised a total of USD 39.4 mn through 4 funding rounds, with the most recent being a Series C round led by Adams Street Partners on July 23, 2024. The total amount raised matches the amount from the latest funding round, and the company is valued at USD 150.47 mn.Level AI specializes in artificial intelligence solutions designed to optimize customer experience (CX) within call centers. Their core offerings include a comprehensive platform that integrates end-to-end customer intelligence, quality assurance (QA), and automation features aimed at enhancing operational efficiency and service quality. Key functionalities include a 100% Auto-QA solution that provides real-time scoring of customer interactions across various channels—such as calls, chats, and emails—while identifying customer feedback, trends, and sentiment. Additional products encompass real-time agent assistance tools, automated coaching plans, and advanced analytics that deliver actionable insights. Level AI caters to clients across multiple industries, including financial services, healthcare, retail, and insurance, and serves a global clientele, effectively impacting markets in North America, Europe, and Asia.Level AI generates revenue through subscription-based models that enable businesses to access its suite of AI-driven tools and solutions. Clients typically engage in a contractual agreement that includes recurring fees for ongoing service use, alongside potential performance-based pricing structures depending on the specific features utilized. The platform's flagship products, such as its Auto-QA and Voice of the Customer insights, are positioned to provide substantial value, incentivizing clients to invest long-term in their services. This transactional framework supports direct partnerships with businesses needing advanced customer service solutions, fostering a robust ecosystem of service improvements and operational scalability for clients.In July 2024, Level AI raised USD 39.4 mn in Series C funding, which will be used to scale operations and enhance product development, engineering, and research efforts. The company plans to introduce new products aimed at further improving customer engagement and operational efficiency. Expansion plans target new markets in Europe and Asia by 2025, aiming to increase their global footprint and client base.

## Funding rounds

- Series C, Jul 23, 2024, $39M — Adams Street Partners, Battery Ventures, Cross Creek, Eniac Ventures
- Series B, Mar 2, 2022, $20M — Battery Ventures, Eniac Ventures, Village Global
- Series A, Aug 25, 2021, $13M — Battery Ventures, Eniac Ventures, Village Global

## Investors

- Battery Ventures (https://capitalatlas.ai/funds/battery-ventures) — Series A, Series B, Series C
- Eniac Ventures (https://capitalatlas.ai/funds/eniac-ventures) — Series A, Series B, Series C
- Village Global (https://capitalatlas.ai/funds/village-global) — Series A, Series B
- Adams Street Partners (https://capitalatlas.ai/funds/adams-street-partners) — Series C
- Cross Creek (https://capitalatlas.ai/funds/cross-creek) — Series C