# LeadDesk

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/leaddesk

- Industry: Telecoms
- Headquarters: Helsinki, Finland
- Website: www.leaddesk.com
- Total disclosed funding: $6.3M
- Latest round: Series A (Feb 27, 2015)
- Investors on record: 2

## About

LeadDesk is a provider of cloud-based contact center solutions, focusing on enhancing efficiency in high-volume sales and customer service operations across various industries.Founded in 2010 and headquartered in Helsinki, Finland, LeadDesk specializes in offering cloud-hosted contact center solutions. The company was co-founded by Lauri Pukkinen, and its current CEO is Olli Nokso-Koivisto. In February 2015, LeadDesk raised EUR 5.5 million in a Series A funding round led by Dawn Capital, which was crucial for its growth strategy. The company has completed a total of 1 deal to date, and the latest funding round represented the total amount raised by the company, which is EUR 5.5 million.LeadDesk provides a comprehensive cloud-based contact center solution that specializes in high-volume sales and customer service. Its primary offerings include an outbound sales platform for improved agent efficiency and an omnichannel customer service system that integrates multiple communication channels. Designed for dynamic businesses in sectors such as finance, healthcare, and telecommunications, LeadDesk's solutions feature a robust call infrastructure to ensure high audio quality and minimal downtime. Additionally, the company offers advanced tools like AI-driven call transcription and conversation summarization to enhance operational efficiency, with a strong focus on compliance with European regulations by hosting its servers within the EU.In 2022, LeadDesk generated revenue of EUR 29,595,071.60, with an EBITDA of EUR 3,478,087.50. The company operates on a subscription-based revenue model, allowing clients to access various contact center tools through tailored pricing plans. LeadDesk engages primarily in B2B transactions, providing scalable solutions that cater to the customer interaction needs of organizations of all sizes.Following the EUR 5.5 million Series A funding in February 2015, LeadDesk plans to utilize the capital to enhance its product offerings and expand into new markets. Upcoming product launches include additional AI-driven tools aimed at further improving customer interactions, although specific release dates are yet to be announced. The company is also targeting expansion efforts in the Nordic and Western European markets by 2024, focusing on compliance and local data hosting to meet regional regulations.

## Funding rounds

- Series A, Feb 27, 2015, $6.3M — Tesi, Dawn Capital

## Investors

- Tesi (https://capitalatlas.ai/funds/tesi) — Series A
- Dawn Capital (https://capitalatlas.ai/funds/dawn-capital) — Series A