# KNOVA Software

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/knova-software

- Industry: Software
- Headquarters: Cupertino, US
- Website: www.knova.com
- Total disclosed funding: $3.3M
- Latest round: Series E (Nov 1, 2004)
- Investors on record: 6

## About

KNOVA Software specializes in knowledge management solutions designed for large customer service and support organizations, enhancing efficiency in handling complex queries across multiple communication channels.Founded in 1997 in Cupertino, US, KNOVA Software provides knowledge management services. The company was acquired by Consona Corp (M2M Holdings) in March 2007 for USD 47 mn, finalizing a strategic pivot in its business operations. The company has not publicly disclosed any subsidiaries or parent company affiliations.Knova, a key offering from IgniteTech, specializes in providing comprehensive knowledge management solutions tailored to large customer service and support organizations. The platform streamlines the processes involved in handling complex queries across various communication channels, emphasizing user-friendly design that enhances productivity for help desk agents. Notable features include a powerful self-service portal that allows end users to resolve issues independently, a mobile application (Knova Mobile eXperience) that grants access to platform features from any location, and forums that enable users to build knowledge communities by sharing expertise. The intelligent search functionality accelerates issue resolution by enabling users—both internal employees and external customers—to find pertinent information quickly. Knova’s offerings are targeted primarily at businesses in North America, Europe, and Asia, addressing the needs of sectors such as technology, retail, and customer service.Knova's revenue model is primarily based on subscription services, providing tiered support levels—Platinum, Gold, and Standard—to meet the varying needs of its clientele. Clients who opt for the Platinum tier receive the most extensive range of services, including prioritized support for critical issues and access to IgniteTech’s Consulting Services, designed to maximize the value of technology investments. Transactions typically occur on an annual basis, encompassing various services such as implementation, ongoing support, and software upgrades. The company also offers a suite of complementary solutions, included in subscriptions, such as Digital Asset Management tools. By fostering long-term partnerships with businesses, Knova aligns its offerings with customer success, contributing to sustained revenue flow through ongoing service delivery and support.Following the recent acquisition in 2007 by Consona Corp, KNOVA Software is focused on enhancing its product offerings and expanding into new markets. Plans include designing new features and improvements to the existing platform aimed at optimizing customer experience. The company is targeting expansion into Asia and Europe by 2025. The funding from the trade sale has been allocated towards research and development, allowing for the introduction of innovative solutions to better meet customer needs.

## Funding rounds

- Series E, Nov 1, 2004, $3.3M — Meritech Capital Partners, Red Rock Ventures, Sierra Ventures, Worldview Technology Partners, Apple Inc., Needham Funds

## Investors

- Meritech Capital Partners (https://capitalatlas.ai/funds/meritech-capital-partners) — Series E
- Red Rock Ventures (https://capitalatlas.ai/funds/red-rock-ventures) — Series E
- Sierra Ventures (https://capitalatlas.ai/funds/sierra-ventures) — Series E
- Worldview Technology Partners (https://capitalatlas.ai/funds/worldview-technology-partners) — Series E
- Apple Inc. — Series E
- Needham Funds — Series E