# Kapiche

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/kapiche-pty

- Industry: Software
- Headquarters: Brisbane, Australia
- Website: www.kapiche.com
- Total disclosed funding: $1.2M
- Latest round: Seed (Dec 21, 2018)
- Investors on record: 8

## About

Kapiche Pty Ltd is an Australian company specializing in customer feedback analytics, utilizing artificial intelligence to transform customer interactions into actionable insights for businesses.Founded in 2015 in Brisbane, Australia, Kapiche Pty Ltd provides a platform for analyzing customer feedback. The company raised AUD 1.75 million in SEED funding in December 2018, led by Main Sequence Ventures and included other investors such as River City Labs Pty Ltd and Qbdf Pty Ltd. The total amount raised by the company is AUD 2.239 million, with a current company valuation of AUD 7.669 million. The CEO of Kapiche is Ryan Stuart, who, along with co-founder Kris Rogers, has built the company to focus on enhancing customer experience through advanced analytics.Kapiche offers a sophisticated customer feedback analytics platform designed to aggregate, analyze, and derive actionable insights from various customer interactions, including support tickets, surveys, calls, and reviews. By employing artificial intelligence, the platform automatically surfaces trends, identifies root causes of customer dissatisfaction, and predicts churn, thereby transforming support functions from reactive tasks into proactive strategies aimed at driving growth. The core functionalities include the ability to connect disparate data sources, analyze unstructured feedback, and provide real-time operational recommendations. Kapiche's clientele spans various industries, including software, retail, and financial services, with notable customers such as PEXA, Reflections Holidays, and RAC, who utilize the platform to enhance their customer experience initiatives. The platform is deployed in English-speaking markets, including Australia and New Zealand, and has proven effective in delivering rapid insights, significantly reducing the time spent on manual reporting.Kapiche operates on a subscription-based revenue model, wherein clients pay for access to its analytics platform and associated services. This model supports various transaction structures, predominantly B2B, as businesses leverage Kapiche’s capabilities to enhance their customer experience and operational efficiency. Clients typically engage through annual contracts or monthly subscriptions, which provide access to the platform's advanced analytics tools and features. While specific pricing details are not publicly disclosed, the platform is positioned as enterprise-ready, suggesting premium pricing aligned with its extensive capabilities and the value it delivers to organizations. The company’s services aim to reduce operational costs, optimize agent performance, and drive customer satisfaction metrics, thus creating significant return on investment for its users.Kapiche plans to utilize the AUD 1.75 million raised in SEED funding from December 2018 to support the development of new features for its analytics platform, aiming for enhanced user experience and functionality. The company is exploring opportunities to expand into additional English-speaking markets beyond Australia and New Zealand, with specific strategies targeted for implementation by late 2023. These initiatives are designed to enhance customer outreach and solidify Kapiche's presence in the analytics space.

## Funding rounds

- Seed, Dec 21, 2018, $1.2M — Transition Level Investments, Queensland Government Business Development Fund, Main Sequence Ventures, River City Labs Pty Ltd, Seven West Media Ltd, Muru-D Pty Ltd, RCL Accelerator Pty Ltd, Qbdf Pty Ltd

## Investors

- Transition Level Investments — Seed
- Queensland Government Business Development Fund — Seed
- Main Sequence Ventures (https://capitalatlas.ai/funds/main-sequence-ventures) — Seed
- River City Labs Pty Ltd — Seed
- Seven West Media Ltd — Seed
- Muru-D Pty Ltd — Seed
- RCL Accelerator Pty Ltd — Seed
- Qbdf Pty Ltd — Seed