# Kaizo Operations

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/kaizo-operations-b-v

- Industry: Software
- Headquarters: Amsterdam, Netherlands
- Website: www.kaizo.com
- Total disclosed funding: $7M
- Latest round: Seed (Jun 15, 2021)
- Investors on record: 3

## About

Kaizo Operations B.V. is a technology company specializing in AI-driven solutions for enhancing customer support operations, offering tools that automate quality assurance and provide performance insights to improve agent effectiveness.Founded in 2018 in Amsterdam, Netherlands, Kaizo Operations B.V. focuses on AI solutions for customer support. The company was co-founded by Christoph Auer-Welsbach and Dominik Blattner. Kaizo raised USD 4.00 mn in Seed funding on June 15, 2021, led by Fortino Capital, bringing the total amount raised to USD 4.00 mn.Kaizo offers a comprehensive suite of AI-driven solutions designed to enhance customer support operations. Their core products include AI Coaching, Auto QA, Quality Assurance, and Performance Insights, all aimed at improving agent performance and customer satisfaction. These tools leverage advanced models such as Claude 3.5 Sonnet and GPT4o to automate quality assurance processes, analyze ticket sentiment and empathy levels, and provide actionable insights for performance coaching. Kaizo's services are tailored for businesses utilizing platforms like Zendesk and Salesforce, targeting a diverse clientele across various sectors, including e-commerce, technology, and service industries. The company's offerings are available globally, catering to organizations seeking to optimize their customer support functions and enhance overall operational efficiency.Kaizo's revenue model is primarily based on subscription services and partnerships with businesses utilizing their AI solutions. Clients engage with the platform through various tiers of service, structured around functionalities like AI Coaching and Auto QA, tailored to the specific needs of their customer support teams. Businesses subscribe to Kaizo's suite to gain access to real-time quality assurance and performance analytics, paying a recurring fee to utilize the platform's capabilities. This subscription-based approach allows clients to tailor their usage based on their operational scale and specific requirements. Kaizo's flagship products, including their AI Coaching and Quality Assurance tools, facilitate enhanced customer interaction and operational efficiency.Kaizo Operations B.V. plans to utilize the USD 4.00 mn raised in Seed funding to focus on enhancing its platform and expanding its customer base. The company aims to empower more support teams to improve performance. Specific details on upcoming product launches and new market expansions have not been disclosed, but the funding will support initiatives to broaden their reach within the customer support sector.

## Funding rounds

- Seed, Jun 15, 2021, $4M — Fortino Capital
- Seed, Mar 26, 2020, $3M — Partech Partners, Gradient Ventures

## Investors

- Partech Partners (https://capitalatlas.ai/funds/partech-partners) — Seed
- Gradient Ventures (https://capitalatlas.ai/funds/gradient-ventures) — Seed
- Fortino Capital (https://capitalatlas.ai/funds/fortino-capital) — Seed