# IntelePeer Cloud Communications

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/intelepeer-cloud-communications

- Industry: Software
- Headquarters: Dania Beach, US
- Website: www.intelepeer.com
- Total disclosed funding: $30M
- Latest round: Series C (Nov 11, 2008)
- Investors on record: 5

## About

IntelePeer Cloud Communications LLC is a US-based company specializing in cloud communication solutions, leveraging advanced AI technology to enhance customer interactions across various industries.Founded in 2003 and headquartered in Dania Beach, US, IntelePeer Cloud Communications LLC provides innovative communication solutions. The company was established by David Bolas, who has a history of founding other companies. IntelePeer has participated in 12 deals, with the most recent funding round being a VENTURE DEBT round amounting to USD 75.00 mn led by Sixth Street Growth on July 25, 2024, bringing their total amount raised to USD 35.00 mn.IntelePeer offers a robust Conversational AI platform designed to enhance customer experience across various industries, including healthcare, retail, transportation, and financial services. The core products include SmartAgent, which automates contact center interactions, and SmartOffice, which streamlines regional office communications. These solutions leverage AI technology to facilitate omnichannel communication, enabling enterprises to manage campaigns through platforms like MS Teams while improving interaction resolution and operational efficiency. IntelePeer's offerings are tailored to meet the needs of diverse clients, such as multi-location Dental Service Organizations and Fortune 50 companies, enhancing user experience by personalizing engagements and reducing no-show rates. The company's products are marketed primarily in North America, with applications in sectors requiring efficient customer interactions and rapid response times.IntelePeer generates revenue through subscription-based models, where clients pay for access to their suite of AI-driven products and services, particularly SmartAgent and SmartOffice. The pricing structure accommodates enterprises of various sizes, enabling them to choose plans that fit their operational needs and customer engagement goals. Partnerships often involve agreements to integrate IntelePeer's automation solutions into existing workflows, enhancing communication efficiency and reducing operational costs. Transactions typically include monthly or annual fees based on usage metrics, allowing clients to optimize their ROI through increased automation and customer interaction capabilities. These flagship products play a crucial role in IntelePeer's revenue stream by attracting businesses seeking to modernize their communication strategies and improve customer satisfaction.In July 2024, IntelePeer secured new investment from Vector Capital as part of a larger USD 140 mn growth and debt funding initiative. The company plans to utilize this funding to develop artificial intelligence agents aimed at improving customer experiences. Additionally, IntelePeer is working on expanding its product lineup with the launch of new features tailored for specific industry needs, although specific release dates have not been disclosed. The company is also targeting expansion into new markets, focusing on sectors that require enhanced customer communication solutions, thereby leveraging their funding to support these strategic initiatives.

## Funding rounds

- Series C, Nov 11, 2008, $18M — VantagePoint Capital, Kennet Partners, EDF Ventures, NorthCap Partners
- Series B, Jul 12, 2006, $12M — Kennet Partners, EDF Ventures, IVS A/S

## Investors

- Kennet Partners (https://capitalatlas.ai/funds/kennet-partners) — Series B, Series C
- EDF Ventures (https://capitalatlas.ai/funds/edf-ventures) — Series B, Series C
- IVS A/S (https://capitalatlas.ai/funds/ivs-a-s) — Series B
- VantagePoint Capital (https://capitalatlas.ai/funds/vantagepoint-capital) — Series C
- NorthCap Partners (https://capitalatlas.ai/funds/northcap-partners) — Series C