# Hively

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/hively

- Industry: Consumer Services
- Headquarters: Portland, US
- Website: www.teamhively.com
- Total disclosed funding: $0M
- Latest round: Seed (Nov 2, 2011)
- Investors on record: 1

## About

Hively offers innovative customer feedback solutions that enhance satisfaction and improve communication for businesses. Their real-time feedback tool features an intuitive interface designed to collect insights efficiently.Hively is a company that specializes in customer feedback solutions, enhancing internal communication and customer satisfaction. Founded in Portland, US, the company has undergone no significant pivots or changes in strategy since its inception. The CEO, Mary Hekl, leads the company, which raised USD 0.030 mn in Seed funding from Portland Seed Fund in November 2011, marking the total amount raised to USD 0.030 mn.Hively specializes in customer feedback solutions designed to enhance customer satisfaction and improve internal communication for businesses. Their core offering is a real-time feedback tool that utilizes a simple interface featuring 'Smileys' embedded in email signatures, allowing clients to collect customer insights seamlessly and inexpensively. This solution caters to a diverse clientele, including organizations such as Ruby Receptionists and Advanced Medical. Hively’s platform integrates with email clients and CRM systems, including Outlook, Gmail, Zendesk, and Salesforce, enabling users to efficiently collect feedback and analyze customer satisfaction. The service is available globally, targeting markets in North America, Europe, and beyond, empowering businesses to leverage insights for culture change and improved customer retention.Hively operates on a subscription-based revenue model, providing access to feedback tools through various pricing tiers. The company offers a free plan for teams of up to three users, facilitating initial engagement for small organizations. Additional pricing plans are structured for larger teams, granting access to advanced features and detailed reporting tools. Transactions occur directly between Hively and its clients, establishing business-to-business relationships where firms utilize the platform for customer feedback analysis. This structured approach enables Hively to build long-term partnerships with organizations seeking to enhance their customer service capabilities.Hively's strategy for future growth includes the development of new products and enhancements to their existing platform, although specific launch dates have not yet been announced. The company plans to expand its reach into additional markets across North America and Europe by the end of 2023. The recent Seed funding of USD 0.030 mn raised in November 2011 will support these initiatives, enabling Hively to enhance its product offerings and explore new business opportunities.

## Funding rounds

- Seed, Nov 2, 2011, $0M — Portland Seed Fund

## Investors

- Portland Seed Fund (https://capitalatlas.ai/funds/portland-seed-fund) — Seed