# Helpfeel

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/helpfeel

- Industry: Software
- Headquarters: Kyoto-shi, Japan
- Website: www.helpfeel.com
- Total disclosed funding: $42M
- Latest round: Series E (Jan 27, 2026)
- Investors on record: 14

## About

Helpfeel Inc., based in Japan, specializes in developing an advanced AI-driven FAQ system that enhances customer experience and reduces inquiry volumes for businesses, leveraging innovative search technology for immediate user responses.Helpfeel Inc. focuses on developing AI solutions for customer support. Founded in 2007 and headquartered in Kyoto-shi, Japan, the company has completed 4 funding deals. In January 2026, Helpfeel Inc. raised an undisclosed amount in series E funding from returning investor Globis Capital Partners. The round was part of a larger JPY 2.9 billion series E funding. Isshu Rakusai serves as both founder and CEO. Helpfeel Inc. specializes in an advanced AI-driven FAQ system that enhances customer experience and reduces inquiry volumes. Its primary product, Helpfeel, features proprietary "intent prediction search" technology, enabling rapid, accurate responses to user inquiries, including handling typos and synonyms. Helpfeel Inc. serves clients in customer support, e-commerce, and digital transformation. The company provides dedicated onboarding and operational analytics to optimize the use of its systems.Helpfeel generates revenue through subscription-based models, offering services under annual or multi-year agreements. Its products, including the Helpfeel AI, provide automated FAQ draft creation and customer voice analysis tools. The pricing structure accommodates businesses of all sizes, focusing on B2B transactions to enhance customer support efficiency. The company plans to use its proceeds from January 2026 funding to implement the artificial intelligence knowledge data platform, advancement of various services, enhance corporate knowledge, and boost competitiveness.

## Funding rounds

- Series E, Jan 27, 2026 — Globis Capital Partners
- Series E, Aug 27, 2025, $18M — SMBC Venture Capital, Global Brain, Japan Post Investment Corporation
- Series D, Dec 11, 2023, $14M — Globis Capital Partners, Investment Law Group, Salesforce Ventures, TRADERS HOLDINGS CO., LTD., One Capital Inc.
- Series C, Sep 5, 2022, $4.3M — Miyako Capital, Salesforce Ventures, One Capital
- Series B, Mar 2, 2021, $4.6M — Salesforce Ventures, Hakuhodo DY Ventures, One Capital, PERSOL PROCESS & TECHNOLOGY CO., LTD.
- Series A, Dec 15, 2014, $1.8M — Z Venture Capital, Miyako Capital, Opt

## Investors

- Z Venture Capital (https://capitalatlas.ai/funds/z-venture-capital) — Series A
- Miyako Capital (https://capitalatlas.ai/funds/miyako-capital) — Series A, Series C
- Opt — Series A
- Salesforce Ventures (https://capitalatlas.ai/funds/salesforce-ventures) — Series B, Series C, Series D
- Hakuhodo DY Ventures (https://capitalatlas.ai/funds/hakuhodo-dy-ventures) — Series B
- One Capital — Series B, Series C
- PERSOL PROCESS & TECHNOLOGY CO., LTD. — Series B
- Globis Capital Partners (https://capitalatlas.ai/funds/globis-capital-partners) — Series D, Series E
- Investment Law Group — Series D
- TRADERS HOLDINGS CO., LTD. — Series D
- One Capital Inc. — Series D
- SMBC Venture Capital (https://capitalatlas.ai/funds/smbc-venture-capital) — Series E
- Global Brain (https://capitalatlas.ai/funds/global-brain) — Series E
- Japan Post Investment Corporation — Series E