# Hello Customer

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/hello-customer

- Industry: Software
- Headquarters: Ghent, Belgium
- Website: www.hellocustomer.com
- Total disclosed funding: $4.6M
- Latest round: Seed (May 18, 2020)
- Investors on record: 4

## About

Based in Ghent, Belgium, founded in 2015 by Leslie Cottenjé, Bram De Vos and Joeri Pansaerts, Insider Metrics NV, a.k.a Hello Customer operates as a B2B SaaS Customer feedback and insights platform. In October 2018, Hello Customer raised EUR 2 million in seed funding from new investors Dovesco and Seeder Fund, with participation from individual investors. Additionally, in May 2020, Hello Customer raised EUR 6 million in Seed funding from new investors Senovo and Peak. The company is led by co-founder and CEO, Leslie Cottenje and has offices in Belgium, The Netherlands, and France. As of 2020, Hello Customer has more than 30 employees. 

Hello Customer offers a SaaS platform that enables businesses to collect and analyze customer experiences and expectations from various sources, automatically distill useful insights from them, and subsequently take actions to optimize the customer experience. The company's platform is used by financial institutions, utilities, services and retail chains. Moreover, its customer portfolio includes Luminus, Telenet, Café Royal and Coca-Cola European Partners.

## Funding rounds

- Seed, May 18, 2020, $4.3M — Senovo, Peak
- Seed, Nov 21, 2018, $0.3M — Seeder Fund, Dovesco

## Investors

- Seeder Fund (https://capitalatlas.ai/funds/seeder-fund) — Seed
- Dovesco (https://capitalatlas.ai/funds/dovesco) — Seed
- Senovo (https://capitalatlas.ai/funds/senovo) — Seed
- Peak (https://capitalatlas.ai/funds/peak) — Seed