# Gorgias

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/gorgias

- Industry: Software
- Headquarters: San Francisco, US
- Website: www.gorgias.com
- Total disclosed funding: $98M
- Latest round: Series C (Feb 13, 2024)
- Investors on record: 12

## About

Founded in 2015 by co-founders Alex Plugaru and Romain Lapeyre and based in California, US, Gorgias Inc. develops helpdesk software that assists e-commerce merchants' back-office through a unified dashboard for managing business processes and customer inquiries. In February 2024, Gorgias Inc. raised USD 28.52 million in Series C funding led by investors SaaStr and Alven, with participation from other investors Amplify Partners, Shopify Inc., Sapphire Ventures, CRV, Transpose Platform Management, and Horsley Bridge. The company operates in multiple locations, including San Francisco, New York, Toronto, Charolte, Lisbon, Buenos Aires, Paris, Belgrade, and Sydney.
 
Gorgias Inc. offers a comprehensive suite of tools designed to enhance customer interactions within the e-commerce environment. The platform centralizes all customer communication channels (email, chat, social media) into a single platform. Gorgias utilizes AI to automate repetitive tasks like answering frequently asked questions and resolving basic support requests. This frees up agents to focus on complex issues and personalized interactions. Additionally, the company offers features to enhance the customer journey, which includes live chat functionality, personalized pre-sales assistance, and targeted promotions to boost conversions. The software integrates with various e-commerce platforms (Shopify, Magento, etc.) and provides data insights to help businesses understand customer behaviour and optimize their CX strategy.
 
The company generates revenue through subscription-based pricing models, which cost USD 300 per month.
 
The company plans to use February 2024 funding to increase the number of AI technologies in its arsenal, such as Automate, to assist e-commerce companies in automating customer service.

## Funding rounds

- Series C, Feb 13, 2024, $29M — CRV, Horsley Bridge Partners, Alven, Sapphire Ventures, Shopify Inc., Amplify Partners, Transpose Platform Management, SaaStr Fund
- Series C, Aug 15, 2022, $30M — CRV, Alven, Sapphire Ventures, Shopify Inc., Transpose Platform Management, SaaStr Fund
- Series B, Dec 2, 2020, $25M — CRV, Alven, Greycroft, Sapphire Ventures, Amplify Partners, FJ Labs, SaaStr Fund
- Series A, Nov 26, 2019, $10M — CRV, Alven, Amplify Partners, SaaStr Fund, Flex Capital
- Seed, Apr 17, 2019, $2.1M — SaaStr Fund
- Seed, Mar 23, 2018, $1.8M — CRV, Kima Ventures, Amplify Partners

## Investors

- CRV (https://capitalatlas.ai/funds/crv) — Seed, Series A, Series B, Series C
- Kima Ventures (https://capitalatlas.ai/funds/kima-ventures) — Seed
- Amplify Partners (https://capitalatlas.ai/funds/amplify-partners) — Seed, Series A, Series B, Series C
- SaaStr Fund — Seed, Series A, Series B, Series C
- Alven (https://capitalatlas.ai/funds/alven) — Series A, Series B, Series C
- Flex Capital — Series A
- Greycroft (https://capitalatlas.ai/funds/greycroft) — Series B
- Sapphire Ventures (https://capitalatlas.ai/funds/sapphire-ventures) — Series B, Series C
- FJ Labs (https://capitalatlas.ai/funds/fj-labs) — Series B
- Shopify Inc. — Series C
- Transpose Platform Management (https://capitalatlas.ai/funds/transpose-platform-management) — Series C
- Horsley Bridge Partners (https://capitalatlas.ai/funds/horsley-bridge-partners) — Series C