# Glia Technologies

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/glia-technologies

- Industry: Software
- Headquarters: New York, US
- Website: www.glia.com
- Total disclosed funding: $78M
- Latest round: Series D (Mar 14, 2022)
- Investors on record: 7

## About

Glia Technologies, Inc. provides AI-driven contact center solutions that enhance customer interactions across various channels, including voice, chat, and SMS, enabling businesses to deliver personalized service efficiently.Glia Technologies, Inc. was founded in 2012 and is headquartered in New York, US. The company focuses on developing solutions that streamline customer interactions. Daniel Michaeli, one of the co-founders, also has a history of involvement in other ventures. Glia has successfully raised USD 30 mn in a Series D funding round on March 14, 2022, led by Insight Partners, with participation from RingCentral Ventures and Wildcat Capital Management. This funding brought the total amount raised to USD 30 mn and the current company valuation to USD 930.79 mn.Glia specializes in providing AI-driven contact center solutions designed to enhance customer interactions across various channels, including voice, chat, SMS, and web. Their flagship offering, the ChannelLess® AI contact center platform, integrates advanced artificial intelligence to automate and optimize customer service operations while maintaining a personal touch. This platform addresses critical use cases such as improving customer experience, reducing wait times, and increasing operational efficiency for businesses in high-trust industries like banking, insurance, and healthcare. The company targets a diverse client base that includes banks, credit unions, insurance companies, and healthcare providers, enabling them to deliver seamless, personalized service at scale. Glia's products are marketed and sold primarily in North America, with expanding reach into European markets, emphasizing the importance of localized solutions that cater to the unique demands of different industries.Glia generates revenue through a subscription-based model for its AI contact center platform, offering various tiers of service designed to accommodate businesses of different sizes and needs. Clients typically enter into annual agreements that provide access to the ChannelLess® platform and its suite of AI tools, which may include features like predictive routing, virtual assistants, and detailed analytics. The revenue structure is primarily B2B, as Glia services a professional clientele requiring robust customer interaction solutions. While specific pricing details for individual services are not publicly disclosed, the company's offerings are designed to deliver substantial value by reducing operational costs and enhancing customer satisfaction, thus fostering long-term partnerships with clients who rely on their innovative technology to drive business outcomes.In March 2022, Glia Technologies, Inc. raised USD 30 mn in Series D funding, which will be utilized for research and development, with a focus on advancing AI, analytics, messaging, voice, and video capabilities. The company plans to design and launch new products that enhance its existing platform, aiming for an expansion into European markets by the end of 2023. These initiatives reflect Glia's commitment to improving its product offerings and extending its market reach.

## Funding rounds

- Series D, Mar 14, 2022, $30M — Insight Partners, Wildcat Capital Management, RingCentral Ventures
- Series C, Jan 7, 2021, $20M — Insight Partners, Tola Capital, Wildcat Capital Management, Temerity Capital Partners, Makarora Management
- Series B, Mar 13, 2019, $20M — Insight Partners, Tola Capital, Entrepreneurs Roundtable Accelerator, Wildcat Capital Management, Makarora Management
- Series A, Jul 9, 2015, $7.6M — Tola Capital, Entrepreneurs Roundtable Accelerator

## Investors

- Tola Capital (https://capitalatlas.ai/funds/tola-capital) — Series A, Series B, Series C
- Entrepreneurs Roundtable Accelerator (https://capitalatlas.ai/funds/entrepreneurs-roundtable-accelerator) — Series A, Series B
- Insight Partners (https://capitalatlas.ai/funds/insight-partners) — Series B, Series C, Series D
- Wildcat Capital Management — Series B, Series C, Series D
- Makarora Management (https://capitalatlas.ai/funds/makarora-management) — Series B, Series C
- Temerity Capital Partners (https://capitalatlas.ai/funds/temerity-capital-partners) — Series C
- RingCentral Ventures (https://capitalatlas.ai/funds/ringcentral-ventures) — Series D