# Genoa Performance

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/genoa-performance

- Industry: Software
- Headquarters: Sao Paulo, Brazil
- Website: www.genoaperformance.com
- Total disclosed funding: $0.5M
- Latest round: Seed (May 2, 2020)
- Investors on record: 1

## About

Genoa Performance focuses on enhancing customer service operations through innovative, modular solutions that improve efficiency and profitability, utilizing a blend of technology and human expertise.Genoa Performance, founded in 2017 in Sao Paulo, Brazil, specializes in optimizing customer service operations. The firm has engaged in 1 deal to date, with the most recent occurring on May 2, 2020. In this funding round, the company raised BRL 2.5 million in Seed funding led by GR8 Ventures. Co-founded by Carla Tieppo and José Rocha, the company has established itself in the competitive landscape of customer engagement and data management.Genoa Performance specializes in delivering modular solutions designed to enhance profitability and efficiency in customer service operations. Drawing from over 20 years of industry expertise, the company integrates advanced technology with human talent to navigate complex data environments. Their primary offerings include tailored customer service frameworks that address challenges faced by businesses managing multiple communication channels with limited resources. Genoa Performance serves a diverse clientele across various sectors, targeting organizations that require streamlined customer engagement and data management solutions. The company markets its services primarily in Brazil and the wider Latin American region, focusing on businesses looking to optimize their customer interactions and operational workflows.Genoa Performance generates revenue through a structured model that emphasizes partnerships and service subscriptions. The company collaborates directly with clients to create customized solutions, establishing ongoing relationships that support revenue continuity. Revenue streams are derived from service agreements that cover the implementation and maintenance of their technology-driven customer service solutions. These agreements include tiered support packages, enhancing client engagement and operational efficiency over time. The specific pricing structure reflects the bespoke nature of their offerings, catering to the unique needs of each client while maintaining a focus on delivering quality and value in customer service operations.Genoa Performance aims to leverage its recent Seed funding of BRL 2.5 million, raised in May 2020, to develop new products and enhance existing services. The company is also exploring opportunities to expand its presence beyond Brazil into other Latin American markets. Strategic initiatives are underway to launch advanced customer service solutions designed to address evolving client needs, with targeted releases projected within the next 12 months.

## Funding rounds

- Seed, May 2, 2020, $0.5M — GR8 Ventures

## Investors

- GR8 Ventures (https://capitalatlas.ai/funds/gr8-ventures) — Seed