# Froged Technologies S.L.

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/froged-technologies-s-l

- Industry: Software
- Headquarters: Spain
- Website: www.froged.com
- Total disclosed funding: $0.5M
- Latest round: Seed (Dec 24, 2020)
- Investors on record: 3

## About

Froged Technologies S.L. specializes in providing an omnichannel customer service platform that integrates artificial intelligence with human support, enhancing customer engagement through seamless communication across various channels.Founded in 2019 in Spain, Froged Technologies S.L. offers innovative customer service solutions. The company was co-founded by Emily Lombán and Juan Carretero. In December 2020, Froged raised EUR 0.40 million in Seed funding led by Bstartup, with participation from Athos Capital and Chile Ventures. The latest funding round marks the total amount raised by the company to EUR 0.40 million, with one recorded deal to date.Froged offers a comprehensive omnichannel platform designed specifically for customer service, integrating artificial intelligence with human expertise to enhance customer engagement throughout the customer journey. The platform centralizes communication across various channels, including live chat, email, and social media, thus enabling businesses to interact with their customers seamlessly. Froged’s solutions empower support agents with a complete knowledge base, reducing ticket volume and improving response times via automation rules that prioritize conversations based on volume and logic. The platform serves a diverse clientele across sectors such as travel, fintech, and education, catering to both enterprise-level organizations and small to medium-sized businesses. Froged's products are marketed in various global regions, including Europe and North America, ensuring compliance with local regulations such as GDPR, which further solidifies its appeal in these markets.Froged's revenue model is primarily based on subscription plans for its omnichannel customer service platform, which offers various tiers to accommodate businesses of different sizes and needs. In the most recent year, Froged reported a revenue of EUR 98,205.30 with an EBITDA of EUR -263,717. Each subscription plan typically includes access to key features such as AI-driven chatbots, campaign management tools, and comprehensive reporting functionalities. Clients engage in direct transactions with Froged, selecting the subscription tier that best aligns with their operational requirements. The pricing structure is designed to promote scalability, allowing businesses to increase their service capabilities as they grow without the need for multiple licenses. By consolidating various communication tools into a single platform, Froged aims to enhance operational efficiency and reduce costs for its clients, ultimately fostering long-term partnerships.Froged Technologies S.L. aims to expand its product offerings and market presence in the coming years. The funding from the latest Seed round will support the development of new features for its platform and facilitate entry into new markets. Specific regions targeted for expansion include additional European countries and North America, with plans to initiate this expansion strategy by the end of 2023. The company intends to leverage its recent funding, secured on December 24, 2020, to enhance its product suite and strengthen its market positioning.

## Funding rounds

- Seed, Dec 24, 2020, $0.5M — Bstartup, Chile Ventures, Athos Capital

## Investors

- Bstartup — Seed
- Chile Ventures (https://capitalatlas.ai/funds/chile-ventures) — Seed
- Athos Capital (https://capitalatlas.ai/funds/athos-capital) — Seed