# Freshworks

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/freshworks

- Industry: Software
- Headquarters: San Mateo, US
- Website: www.freshworks.com
- Total disclosed funding: $340M
- Latest round: Series H (Nov 4, 2019)
- Investors on record: 4

## About

Based in California, US, and founded in 2010 by Girish Mathrubootham and Shan Krishnasamy, Freshworks Inc., formerly known as Freshdesk Inc., develops a suite of software-as-a-service (SaaS) platforms for customer support, customer communication, customer relationship management, IT service management, call center set-up, recruitment, marketing automation, contextual collaboration, and agile project management. In 2015, the company acquired video chat and co-browsing platforms 1CLICK.io, Konotor, and Frilp. In January 2020, Freshworks Inc. raised USD 85 million co-led by Steadview Capital. As of September 2021, the company is operational in India, the United States, Europe, and Australia. The company announced the pricing of its initial public offering in September 2021 under the symbol FRSH.

The company's line of products includes customer experience software, including Freshdesk, Freshservice, Freshcaller, and Freshchat. The company also provides additional products such as Freshworks CRM which is used for sales and marketing teams, Freshservices which is used for IT services management, and Freshteam which is used for recruiting and onboarding employees. Freshworks Inc. also offers Freddy AI, an AI engine to enrich the customer experience.

The firm generates revenue by offering several subscription plans for various products on a yearly and monthly basis and reported a revenue of USD 168,928 as of June 2021.

Freshworks plans to use its funds for working capital shortages, operational expenses, and other expenses.

## Funding rounds

- Series H, Nov 4, 2019, $150M — Accel, Hong Shan, CapitalG
- Series G, Jul 25, 2018, $66M — Accel, Hong Shan, CapitalG
- Series F, Nov 3, 2016, $30M — Accel, Hong Shan, Tiger Global Management
- Series E, Apr 7, 2015, $50M — Accel, Tiger Global Management, CapitalG
- Series D, Jun 9, 2014, $31M — Accel, Tiger Global Management, CapitalG
- Series C, Nov 14, 2013, $7M — Accel, Tiger Global Management
- Series B, Apr 16, 2012, $5M — Accel, Tiger Global Management
- Series A, Oct 26, 2011, $1.1M — Accel, Tiger Global Management

## Investors

- Accel (https://capitalatlas.ai/funds/accel) — Series A, Series B, Series C, Series D, Series E, Series F, Series G, Series H
- Tiger Global Management (https://capitalatlas.ai/funds/tiger-global-management) — Series A, Series B, Series C, Series D, Series E, Series F
- CapitalG (https://capitalatlas.ai/funds/capitalg) — Series D, Series E, Series G, Series H
- Hong Shan — Series F, Series G, Series H