# Fixify

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/fixify

- Industry: Software
- Headquarters: Arlington, US
- Website: www.fixify.com/
- Total disclosed funding: $25M
- Latest round: Series A (Oct 23, 2024)
- Investors on record: 4

## About

Founded in 2023 and based in Virginia, US, Fixify, Inc., focuses on providing IT Help Desk Services. In October 2024, Fixify, Inc. raised USD 25 million in Series A funding co-led by Costanoa Ventures, Decibel, Paladin Capital Group, and Scale Venture Partners. As of 2024, the company is led by its CEO, Matt Peters.

The company provides a platform designed to enhance operational efficiency and improve user experience through advanced technology solutions. Its core offering includes a conversational interface that addresses user queries in real-time, categorizing and managing IT support tickets while identifying patterns and trends for resource allocation. The platform leverages proprietary sentiment analysis to monitor user emotional tones, allowing analysts to tailor their responses accordingly, ensuring that end users feel supported throughout their interactions. Fixify's clientele primarily consists of businesses across various sectors that require IT support, encompassing both small and large organizations. The company’s products cater to clients in North America and Europe, among other markets, focusing on creating value for IT departments by improving ticket resolution times and allowing teams to concentrate on strategic initiatives.

Fixify generates revenue through subscription-based pricing models tailored to the needs of its B2B clients. The company structures its offerings around service tiers that include various levels of IT support, analytics capabilities, and sentiment monitoring features.

The organization plans to use the October 2024 funding to advance the development of its product and expand its team.

## Funding rounds

- Series A, Oct 23, 2024, $25M — Paladin Capital Group, Scale Venture Partners, Costanoa Ventures, Decibel

## Investors

- Paladin Capital Group (https://capitalatlas.ai/funds/paladin-capital-group) — Series A
- Scale Venture Partners (https://capitalatlas.ai/funds/scale-venture-partners) — Series A
- Costanoa Ventures (https://capitalatlas.ai/funds/costanoa-ventures) — Series A
- Decibel (https://capitalatlas.ai/funds/decibel) — Series A