# FICX

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/ficx

- Industry: Software
- Headquarters: Tel Aviv-Yafo, Israel
- Website: www.ficx.com
- Total disclosed funding: $8M
- Latest round: Series B (Aug 17, 2021)
- Investors on record: 3

## About

FICX, based in Israel, provides a no-code customer experience automation platform that enhances digital interactions between businesses and their customers, focusing on automating processes to improve operational efficiency.FICX, founded in 2012 and headquartered in Tel Aviv-Yafo, Israel, specializes in customer experience automation. The company was co-founded by Ori Faran and Spencer Scalzitti. In August 2021, FICX raised USD 8 mn in Series B funding, co-led by NAVentures and Prytek, with participation from Liberty Global Ventures. This funding round increased the total amount raised to USD 8 mn and reflects strategic moves to enhance their platform.FICX offers a no-code customer experience (CX) automation platform designed to enhance digital interactions between businesses and their customers. The platform enables organizations to build responsive digital customer experiences using intuitive design tools, artificial intelligence, and intelligent workflows. Key functionalities include the creation of self-service solutions that automate inbound calls, streamline document processing, and transform knowledge bases into expert assistants capable of understanding natural language queries. FICX serves multiple industries such as financial services, insurance, healthcare, and telecommunications, focusing on customer self-service and claims processing.FICX operates on a revenue model that includes subscriptions and partnerships with businesses seeking to enhance their customer service capabilities through digital solutions. Clients engage with the platform via subscriptions to various services, including access to pre-built templates and customizable tools. The platform's offerings, such as automating document processing, contribute directly to improved customer engagement and operational cost savings for companies across sectors.Following the Series B funding round in August 2021, FICX plans to utilize the USD 8 mn raised to expand its core platform and drive market adoption of its CX Automation tools. The company is focused on enhancing its product offerings and is looking to enter new markets, although specific geographic regions have not been disclosed. The funding will primarily support these strategic initiatives.

## Funding rounds

- Series B, Aug 17, 2021, $8M — Liberty Global Ventures, Prytek, NAVentures

## Investors

- Liberty Global Ventures (https://capitalatlas.ai/funds/liberty-global-ventures) — Series B
- Prytek (https://capitalatlas.ai/funds/prytek) — Series B
- NAVentures (https://capitalatlas.ai/funds/naventures) — Series B