# Eptica

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/eptica-s-a

- Industry: Software
- Headquarters: France
- Website: http://www.eptica.com
- Total disclosed funding: $14M
- Latest round: Series D (Apr 19, 2012)
- Investors on record: 3

## About

Eptica S.A. is a France-based company specializing in conversational digital customer experience platforms, utilizing AI to enhance customer interactions across various communication channels.Eptica S.A. provides innovative solutions for managing customer inquiries and support requests. Founded in France, the company has undergone significant development since its inception. It has raised funding through multiple rounds, with the latest being a Series D round that occurred on April 19, 2012, where it secured EUR 7 million from Auriga Partners and Omnes Capital. Eptica operates its headquarters in France and has expanded its services across various regions, including the United Kingdom and North America.Eptica offers a sophisticated conversational digital customer experience (CX) platform powered by artificial intelligence designed to enhance customer interactions across multiple channels. The core product offerings include self-service solutions, chat, email communication, and a comprehensive intelligent knowledge base. These tools enable organizations to efficiently manage customer inquiries and support requests in real time, allowing for a seamless user experience across various touchpoints, such as social media and chat interfaces. Eptica serves a diverse client base that spans sectors including banking, insurance, retail, tourism, and the public sector, empowering businesses to respond swiftly and effectively to customer needs. The platform is deployed in multiple geographical markets, including the United Kingdom, Europe, and regions in North America, ensuring a broad applicability of their services in varied business environments.In the most recent year, Eptica reported a revenue of EUR 5,819,822.40 with an EBITDA of EUR 1,209,207.50, generated primarily through software subscription models and service contracts. Their business transactions typically involve licensing agreements for their digital CX platform, which includes both standard tier and premium access to advanced features such as AI-driven analytics and multilingual support. Clients enter into contractual agreements that may vary in length and scope, ensuring that organizations receive tailored solutions to meet their specific customer service goals.Eptica plans to leverage the recent Series D funding of EUR 7 million to enhance its product development initiatives and expand into new geographic markets. The company aims to introduce new features to its digital CX platform to improve customer engagement capabilities. Additionally, Eptica is targeting further expansion into North America and other international markets by the end of 2024 to increase its market presence and customer base.

## Funding rounds

- Series D, Apr 19, 2012, $9.2M — Auriga Partners, Omnes Capital
- Series D, Aug 25, 2005, $2.4M — Omnes Capital, XAnge
- Series C, Jun 19, 2003, $2.3M — Omnes Capital

## Investors

- Omnes Capital (https://capitalatlas.ai/funds/omnes-capital) — Series C, Series D
- XAnge (https://capitalatlas.ai/funds/xange) — Series D
- Auriga Partners (https://capitalatlas.ai/funds/auriga-partners) — Series D