# Embrace.ai

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/embrace-ai

- Industry: Software
- Headquarters: Austin, US
- Website: www.embrace.ai
- Latest round: Seed (Jun 30, 2023)
- Investors on record: 1

## About

Based in Austin, US, founded in 2023, Embrace.ai, Inc. develops an innovative platform designed to enhance customer support efficiency. The company was co-founded by Co-CEOs Derek Butts and Seth Halpern. In June 2026, Syndio Solutions, Inc., a portfolio company of 75 & Sunny, Penny Jar Capital, Westbound, Emerson Collective, Next Legacy Partners, Bessemer Venture Partners, Sirius Partners, Voyager Capital, Contour Venture Partners, Frontier Ventures, and Frontier Venture Capital, acquired Embrace.ai, Inc., from Base10 Partners. 

Embrace.ai offers a comprehensive B2B support and customer experience platform that integrates enterprise-grade agentic AI into complex business workflows. The core product facilitates efficient ticket handling and resolution for customer support teams by enabling agents to access accurate, contextual answers to technical queries rapidly. Embrace.ai's technology enhances marketing and content creation processes, streamlining tasks for businesses. The platform caters to a diverse clientele, including organizations across various sectors such as technology, marketing, and customer success, helping users improve their operational efficiency and customer engagement. Embrace.ai is particularly utilized in North America and Europe, targeting enterprises that require sophisticated decision intelligence to govern compensation decisions and enhance overall customer service interactions.

Embrace.ai operates on a subscription-based revenue model, where clients pay for access to its AI-powered platform and associated features. Revenue is generated primarily through service subscriptions, with customers committing to various pricing tiers that provide different levels of access and functionality. The company offers tailored solutions that cater to specific business needs, enabling clients to choose packages based on their operational size and requirements. Flagship products include the Embrace platform itself, which emphasizes agentic AI capabilities for support teams and content automation for marketing departments. The revenue structure is designed to foster long-term partnerships with clients, creating a sustainable business model that aligns with their needs for ongoing support and technological enhancements.

## Funding rounds

- Seed, Jun 30, 2023 — Base10 Partners

## Investors

- Base10 Partners (https://capitalatlas.ai/funds/base10-partners) — Seed