# Dispatch Technologies

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/dispatch-technologies

- Industry: Software
- Headquarters: Boston, US
- Website: www.dispatch.me
- Total disclosed funding: $15M
- Latest round: Series A (Jun 14, 2017)
- Investors on record: 10

## About

Dispatch Technologies, Inc. specializes in advanced field service management solutions, enhancing service delivery and operational efficiency for enterprises across various industries in North America and Europe.Founded in 2013 and headquartered in Boston, US, Dispatch Technologies, Inc. provides innovative field service management tools. The company has successfully completed 3 deals, with its latest funding round being a Series A, where it raised USD 12.00 mn in September 2018 from investors including Assurant, Inc., GrandBanks Capital, and Salesforce Ventures. The founding team includes Andrew Thompson, Avi Goldberg, Hayk Ishkhanyan, Mats Raemen, Roua Salahi, Sara Grimaldi, Vlad Medvedovsky, and Yaakov Zar.Dispatch Technologies offers a comprehensive platform focused on enhancing service delivery through advanced field service management solutions. Their core product suite includes tools designed to optimize operations, improve resource engagement, and transform service processes from reactive to proactive. Key functionalities of the platform encompass real-time visibility into service operations, seamless communication channels among stakeholders, and intuitive onboarding systems for service provider networks. Dispatch targets a diverse customer base, which includes enterprises across multiple industries seeking to modernize their service operations and enhance customer satisfaction. The products are marketed to clients in North America and Europe, addressing the growing demand for efficient service management solutions in these regions.Dispatch Technologies generates revenue through a subscription-based model, offering its services to enterprises that require robust field service management capabilities. Clients engage with the company through direct contracts, where they gain access to the platform’s features, such as Dispatch Communicate and Dispatch Recruit. The transactions typically involve tiered pricing plans based on the scale of service provider networks and the specific tools utilized, allowing clients to tailor their subscriptions to their operational needs. This pricing structure ensures that businesses can efficiently manage their service delivery processes while benefiting from the insights and analytics provided by Dispatch. Revenue is further supported by partnerships that enhance the service provider ecosystem, enabling clients to leverage a broader range of resources and improve customer engagement.Looking ahead, Dispatch Technologies is focusing on expanding its product offerings and entering new markets. The company plans to launch several new features designed to enhance user experience and operational effectiveness by the end of 2023. Additionally, there are intentions to expand into the European market, specifically targeting the UK and Germany by mid-2024. The funds raised in the Series A round will support these plans, particularly in product development and market entry strategies, following the acquisition by Vista Equity Partners and GrandBanks Capital in September 2018.

## Funding rounds

- Series A, Jun 14, 2017, $12M — GrandBanks Capital, Terminix Global Holdings, Inc., Assurant, Inc., Recruit Strategic Partners, Promus Ventures, Salesforce Ventures, Liberty Mutual Strategic Ventures, Huff Capital
- Seed, Nov 18, 2014, $3.1M — GrandBanks Capital, LaunchCapital, Kima Ventures, Promus Ventures, Salesforce Ventures

## Investors

- GrandBanks Capital (https://capitalatlas.ai/funds/grandbanks-capital) — Seed, Series A
- LaunchCapital (https://capitalatlas.ai/funds/launchcapital) — Seed
- Kima Ventures (https://capitalatlas.ai/funds/kima-ventures) — Seed
- Promus Ventures (https://capitalatlas.ai/funds/promus-ventures) — Seed, Series A
- Salesforce Ventures (https://capitalatlas.ai/funds/salesforce-ventures) — Seed, Series A
- Terminix Global Holdings, Inc. — Series A
- Assurant, Inc. — Series A
- Recruit Strategic Partners (https://capitalatlas.ai/funds/recruit-strategic-partners) — Series A
- Liberty Mutual Strategic Ventures (https://capitalatlas.ai/funds/liberty-mutual-strategic-ventures) — Series A
- Huff Capital — Series A