# Digitalgenius

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/digitalgenius

- Industry: Software
- Headquarters: London, UK
- Website: www.digitalgenius.com
- Total disclosed funding: $18M
- Latest round: Series A (Dec 19, 2017)
- Investors on record: 12

## About

Digitalgenius, Inc. is an innovative company specializing in AI-driven customer service solutions designed specifically for the ecommerce sector, enhancing operational efficiency through advanced technology.Founded in 2013 and headquartered in London, UK, Digitalgenius, Inc. provides AI-driven customer service solutions for ecommerce businesses. The company has successfully completed a total of 4 funding deals, with the latest being a Series A round in December 2017, where it raised USD 14.75 mn led by Global Founders Capital alongside multiple other investors. The company was founded by Sahar Meskini and operates without known subsidiaries.DigitalGenius specializes in AI-driven customer service solutions tailored for the ecommerce sector. The company's core offerings include a platform that integrates visual and conversational AI technologies to efficiently manage customer inquiries. This system deeply integrates with various operational platforms, enabling seamless resolution of customer queries. Their technology allows ecommerce businesses to automate responses to common questions, process refunds, generate return labels, and track lost packages without human intervention. DigitalGenius serves a diverse clientele, including prominent brands in the retail and consumer goods sectors, primarily focusing on markets in North America and Europe.DigitalGenius generates revenue primarily through subscription-based partnerships with ecommerce retailers and brands. Clients access the platform via various pricing plans, which may include tiered options based on usage and features. This subscription model supports recurring revenue streams and enables retailers to implement AI solutions that enhance operational efficiency and customer satisfaction. For instance, clients may pay a monthly fee for the AI concierge service, automating customer interactions and reducing the need for extensive customer service teams.With the USD 14.75 mn raised in December 2017, DigitalGenius plans to enhance its product offerings and expand into new markets. The funding will be utilized to design new products, particularly focusing on advanced AI capabilities for customer interactions, while targeting expansion into additional regions in North America and Europe by 2020. This strategic approach aims to solidify their presence in the ecommerce sector and improve client engagement through innovative solutions.

## Funding rounds

- Series A, Dec 19, 2017, $15M — RRE Ventures, MMC Ventures, Compound Ventures, Runa Capital, Lerer Hippeau Ventures, SquareOne, Lumia Capital, Global Founders Capital, Salesforce Ventures, Spider Capital, Kairos
- Series A, Jun 22, 2015, $3M — RRE Ventures, Compound Ventures, Lowercase Capital, Lerer Hippeau Ventures, Lumia Capital

## Investors

- RRE Ventures (https://capitalatlas.ai/funds/rre-ventures) — Series A
- Compound Ventures (https://capitalatlas.ai/funds/compound-ventures) — Series A
- Lowercase Capital (https://capitalatlas.ai/funds/lowercase-capital) — Series A
- Lerer Hippeau Ventures — Series A
- Lumia Capital (https://capitalatlas.ai/funds/lumia-capital) — Series A
- MMC Ventures (https://capitalatlas.ai/funds/mmc-ventures) — Series A
- Runa Capital (https://capitalatlas.ai/funds/runa-capital) — Series A
- SquareOne (https://capitalatlas.ai/funds/squareone) — Series A
- Global Founders Capital (https://capitalatlas.ai/funds/global-founders-capital) — Series A
- Salesforce Ventures (https://capitalatlas.ai/funds/salesforce-ventures) — Series A
- Spider Capital (https://capitalatlas.ai/funds/spider-capital) — Series A
- Kairos (https://capitalatlas.ai/funds/kairos) — Series A