# Dialpad

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/dialpad

- Industry: Software
- Headquarters: San Francisco, US
- Website: www.dialpad.com
- Total disclosed funding: $426M
- Latest round: Series F (Dec 16, 2021)
- Investors on record: 11

## About

Founded in 2011 and based in California, US, Dialpad, Inc. operates as a provider of a cloud-based communications platform for businesses. The company was founded by its CTO Brian Peterson, CEO Craig Walker, Advisor John Rector, and Alex Cornell. In December 2021, Dialpad, Inc. raised USD 170 million in series F funding led by returning investor Iconiq Capital, with participation from other returning investors Amasia VC, GV, OMERS Private Equity, Work-Bench, Section 32, and new investor T-Mobile Ventures. 

The company operates a cloud communications platform called Dialpad, which allows its users to chat, talk, video call, with their customers. Dialpad also provides its user with seller support and customer support services through its customer engagement product line: Dialpad Sell and Dialpad Contact Center solutions that help them to improve their customer interactions. Both products use the company's voice intelligence technology that combines artificial intelligence and natural language processing to better understand the customers' queries and can reply to them in real-time with proper verbal statements. The platform is mostly used by businesses and contact centers to optimize their customer experiences and be more productive with their daily operations. The platform is available for android, iOS, chrome (as an extension), windows, and Mac software.

In 2020, the company generated USD 100 million in revenue with year-over-year growth of 66.67% through the subscriptions paid by more than 70,000 customers.

## Funding rounds

- Series F, Dec 16, 2021, $170M — OMERS, GV, ICONIQ Capital, Work-Bench, Amasia, Section 32, T-Mobile Ventures
- Series E, Dec 16, 2020, $24M — OMERS, GV, Andreessen Horowitz, SoftBank Group, ICONIQ Capital, Work-Bench
- Series E, Sep 22, 2020, $112M — OMERS, GV, Andreessen Horowitz, Felicis Ventures, ICONIQ Capital, Work-Bench, Section 32
- Series D, Jun 29, 2018, $50M — Scale Venture Partners, Andreessen Horowitz, ICONIQ Capital, Work-Bench, Amasia, Section 32
- Series C, Jul 27, 2017, $17M — GV, Andreessen Horowitz, Felicis Ventures, Amasia, Section 32
- Series C, Feb 16, 2015, $35M — GV, Andreessen Horowitz, Felicis Ventures, SoftBank Group, Work-Bench, Amasia
- Series B, Jul 17, 2012, $15M — GV, Andreessen Horowitz
- Series A, May 4, 2011, $3M — GV

## Investors

- GV (https://capitalatlas.ai/funds/gv) — Series A, Series B, Series C, Series E, Series F
- Andreessen Horowitz (https://capitalatlas.ai/funds/andreessen-horowitz) — Series B, Series C, Series D, Series E
- Felicis Ventures (https://capitalatlas.ai/funds/felicis-ventures) — Series C, Series E
- SoftBank Group — Series C, Series E
- Work-Bench — Series C, Series D, Series E, Series F
- Amasia (https://capitalatlas.ai/funds/amasia) — Series C, Series D, Series F
- Section 32 (https://capitalatlas.ai/funds/section-32) — Series C, Series D, Series E, Series F
- Scale Venture Partners (https://capitalatlas.ai/funds/scale-venture-partners) — Series D
- ICONIQ Capital (https://capitalatlas.ai/funds/iconiq-capital) — Series D, Series E, Series F
- OMERS — Series E, Series F
- T-Mobile Ventures (https://capitalatlas.ai/funds/t-mobile-ventures) — Series F