# Daisee

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/daisee

- Industry: Software
- Headquarters: Austria
- Website: www.daisee.com
- Total disclosed funding: $6.8M
- Latest round: Series A (Mar 28, 2018)
- Investors on record: 2

## About

Daisee is an Austrian company specializing in AI voice analytics and quality assurance solutions for contact centers, enhancing efficiency and customer engagement through innovative technology.Founded in 2017 in Austria, Daisee focuses on AI-driven analytics for contact centers. The company completed its Series A funding round in March 2018, raising AUD 8.8 million, led by Alium Capital Management with participation from Thorney Investment Group. Richard Kimber founded Daisee, bringing extensive experience in technology and operational management.Daisee specializes in AI voice analytics and contact center quality assurance software designed to enhance operational efficiency and improve customer interactions. Its core offerings include advanced transcription services, performance evaluation tools, and compliance monitoring solutions that leverage artificial intelligence and natural language processing. These products address critical challenges in contact centers, such as understanding customer sentiment and enhancing agent productivity. Daisee's technology enables businesses to analyze 100% of their voice interactions, providing actionable insights for improved customer satisfaction.Daisee generates revenue primarily through a subscription-based model, allowing clients to access its AI-driven analytics and quality assurance tools. This model enables scalability based on the number of full-time equivalent (FTE) seats required. Clients pay for services according to the scope utilized and the complexity of their operational needs, fostering ongoing partnerships while ensuring continuous access to updates and support services.Following the AUD 8.8 million Series A funding led by Alium Capital in March 2018, Daisee plans to enhance its product offerings and expand its market presence. The funding will support the development of new AI tools aimed at improving analytics capabilities and customer service functionalities. Daisee is targeting expansion into new markets, particularly in the United States and other English-speaking regions, with plans to establish a more robust presence by 2024.

## Funding rounds

- Series A, Mar 28, 2018, $6.8M — Thorney Investment Group, Alium Capital Management

## Investors

- Thorney Investment Group — Series A
- Alium Capital Management (https://capitalatlas.ai/funds/alium-capital-management) — Series A