# CueIn

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/cuein

- Industry: Software
- Headquarters: US
- Website: https://cuein.ai
- Latest round: Seed
- Investors on record: 3

## About

Founded in 2021 and based in California, US, CueIn, Inc. operates as an information technology company that offers artificial intelligence-based software-as-a-service to automate tasks like data analysis and customer engagement. The company was founded by its CEO, Mayukh Bhaowal, and Vignesh Ganapathy. In January 2025, ServiceNow, Inc. agreed to acquire CueIn, Inc. from Khosla Ventures, Lightspeed Venture Partners, and Webb Investment Network. The transaction is subject to customary closing conditions and is expected to close in 1Q 2025.

CueIn’s primary product is a conversation data analysis platform that analyzes customer interactions across various channels (chat, voice, email) to provide insights into customer sentiment, identify areas for improvement in customer service, and optimize chatbot performance. The platform leverages artificial intelligence to analyze customer interactions, including identifying key themes, sentiment, and areas of frustration, and data can then be used to improve customer service processes, train agents, and optimize chatbot interactions. The company also offers features for bot failure analysis, agent performance scoring, and trend identification.

## Funding rounds

- Seed, date not disclosed — Lightspeed Venture Partners, Khosla Ventures, Webb Investment Network

## Investors

- Lightspeed Venture Partners (https://capitalatlas.ai/funds/lightspeed-venture-partners) — Seed
- Khosla Ventures (https://capitalatlas.ai/funds/khosla-ventures) — Seed
- Webb Investment Network (https://capitalatlas.ai/funds/webb-investment-network) — Seed