# Critizr

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/critizr

- Industry: Internet
- Headquarters: Lille, France
- Website: www.critizr.com
- Total disclosed funding: $17M
- Latest round: Series B (Oct 15, 2019)
- Investors on record: 4

## About

Critizr SAS develops a customer experience management platform that helps businesses improve customer satisfaction and loyalty through streamlined feedback collection and analysis across various channels.Founded in 2012 by Nicolas Hammer and Thibaut Carlier, Critizr SAS operates from its headquarters in Lille, France. The company has engaged in a total of 4 deals, with its most recent funding round occurring on October 15, 2019. In this Series B round, Critizr raised EUR 13.729 mn led by 83 North, alongside investments from Cap Horn, Point Nine, and Runa Capital. The total amount raised by the company stands at EUR 13.729 mn, with a current valuation of EUR 47.579 mn.Critizr offers a customer experience (CX) management platform that optimizes customer satisfaction across multiple industries. It provides tools for comprehensive feedback collection and analysis, enhancing customer interaction metrics like NPS and CSAT. The platform serves over 150 businesses globally, focusing on improving customer engagement and loyalty through real-time feedback mechanisms.In the most recent fiscal year, Critizr generated revenue of EUR 6,269,257.50, with an EBITDA of EUR -2,852,808.20. The company primarily earns through subscription-based partnerships, with clients utilizing tiered pricing models for access to its services.Following the Series B funding round in October 2019, Critizr plans to leverage the EUR 14 million raised to enhance its product offerings and expand its market presence. The company aims to introduce new features and products aimed at enriching customer experience management. Additionally, Critizr is targeting expansion into new geographic markets, specifically in North America and Asia, to broaden its client base and increase its global footprint.

## Funding rounds

- Series B, Oct 15, 2019, $15M — Runa Capital, Point Nine, Cap Horn, 83 North
- Series A, Oct 19, 2015, $2.2M — Runa Capital, Point Nine

## Investors

- Runa Capital (https://capitalatlas.ai/funds/runa-capital) — Series A, Series B
- Point Nine (https://capitalatlas.ai/funds/point-nine) — Series A, Series B
- Cap Horn (https://capitalatlas.ai/funds/cap-horn) — Series B
- 83 North (https://capitalatlas.ai/funds/83-north) — Series B