# Cresta Intelligence

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/cresta-intelligence

- Industry: Software
- Headquarters: Palo Alto, US
- Website: www.cresta.com
- Total disclosed funding: $263M
- Latest round: Series D (Nov 19, 2024)
- Investors on record: 18

## About

Cresta Intelligence, Inc. is an enterprise-grade generative AI platform that enhances contact center operations by providing real-time tools and automation to improve customer interactions across various industries.Cresta Intelligence, Inc. was founded in 2017 and is headquartered in Palo Alto, US. The company develops generative AI solutions specifically for contact centers, focusing on optimizing customer engagement. Zayd Enam is the Founder and currently serves as CEO alongside Dietmar Meister and Josh Rothman. The company has raised a total of USD 125.00 mn across its funding rounds, with the latest being a Series D round that concluded on January 13, 2025, supported by prominent investors including Accenture, Andreessen Horowitz, and Sequoia Capital.Cresta operates as an enterprise-grade generative AI platform specifically designed for contact centers. Its core offerings include real-time generative AI tools that empower human agents by providing them with precise guidance and workflow automation. The platform enhances customer interactions across various use cases, including sales optimization, customer care, retention strategies, and collections. Cresta’s technology is utilized by clients in finance, telecommunications, and healthcare, marketed in North America, Europe, and parts of Asia, offering tailored solutions based on clients' unique data.Cresta's revenue model is based on subscription pricing structures for its AI-driven platform and associated services. Clients enter contracts that provide access to features like workflow automation and conversation intelligence, primarily in a B2B context. This model enables organizations to enhance customer service operations and drive revenue growth while fostering long-term partnerships with high-profile companies.Cresta plans to expand its product offerings with new features targeting advanced automation capabilities expected to launch in early 2026. The company aims to penetrate additional markets in Asia, specifically targeting Japan and South Korea by late 2025. The recent funding from January 2025 will support these expansion initiatives, allowing Cresta to scale operations and enhance its product suite.

## Funding rounds

- Series D, Nov 19, 2024, $125M — Hong Shan, Greylock Partners, Qatar Investment Authority, JP Morgan Asset Management, Tiger Global Management, Qualcomm Ventures, Andreessen Horowitz, Accenture, World Innovation Lab, Workday Ventures, LG Technology Ventures, EnvisionX Capital
- Series C, Dec 30, 2021, $64M — Hong Shan, Greylock Partners, JP Morgan Asset Management, Tiger Global Management, Andreessen Horowitz, Genesys Cloud Services, Inc., Five9 Inc., Porsche Ventures, CarMax Business Services, LLC, Zoom Apps Fund
- Series B, Mar 16, 2021, $54M — Hong Shan, Allen & Company, Greylock Partners, Andreessen Horowitz, Porsche Ventures
- Series A, Feb 3, 2020, $15M — Greylock Partners, Andreessen Horowitz
- Seed, Feb 3, 2020, $6M — Andreessen Horowitz

## Investors

- Greylock Partners (https://capitalatlas.ai/funds/greylock-partners) — Series A, Series B, Series C, Series D
- Andreessen Horowitz (https://capitalatlas.ai/funds/andreessen-horowitz) — Series A, Seed, Series B, Series C, Series D
- Hong Shan — Series B, Series C, Series D
- Allen & Company — Series B
- Porsche Ventures (https://capitalatlas.ai/funds/porsche-ventures) — Series B, Series C
- JP Morgan Asset Management (https://capitalatlas.ai/funds/jp-morgan-asset-management) — Series C, Series D
- Tiger Global Management (https://capitalatlas.ai/funds/tiger-global-management) — Series C, Series D
- Genesys Cloud Services, Inc. — Series C
- Five9 Inc. — Series C
- CarMax Business Services, LLC — Series C
- Zoom Apps Fund (https://capitalatlas.ai/funds/zoom-apps-fund) — Series C
- Qatar Investment Authority (https://capitalatlas.ai/funds/qatar-investment-authority) — Series D
- Qualcomm Ventures (https://capitalatlas.ai/funds/qualcomm-ventures) — Series D
- Accenture — Series D
- World Innovation Lab — Series D
- Workday Ventures (https://capitalatlas.ai/funds/workday-ventures) — Series D
- LG Technology Ventures (https://capitalatlas.ai/funds/lg-technology-ventures) — Series D
- EnvisionX Capital (https://capitalatlas.ai/funds/envisionx-capital) — Series D