# Contexta 360

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/contexta-360

- Industry: Software
- Headquarters: Amsterdam, Netherlands
- Website: www.contexta360.com
- Total disclosed funding: $1.1M
- Latest round: Seed (Apr 17, 2019)
- Investors on record: 1

## About

Based in the Netherlands, Contexta360 provides AI-driven Conversational Intelligence solutions that enhance customer engagement and streamline contact center operations for various sectors.Founded in 2016 and headquartered in Amsterdam, Netherlands, Contexta360 specializes in AI-powered solutions for contact centers. Led by CEO Andrew White, the company has engaged in two funding deals, with the most recent, a Seed round, raising EUR 1 million in April 2019 from VentureBuilders Capital.Contexta360 offers AI-powered Conversational Intelligence solutions designed to enhance customer engagement and optimize contact center operations. Their core product suite includes modular Snap-In solutions that seamlessly integrate with existing contact center infrastructures, providing advanced capabilities in speech-to-text (STT), natural language processing (NLP), and real-time analytics. By leveraging NLP insights across all communication channels, Contexta360 enables organizations to analyze customer interactions comprehensively, addressing key use cases such as improving first contact resolution, detecting operational inefficiencies, and optimizing workforce performance. Their offerings cater to a diverse clientele ranging from small businesses to large enterprises across various sectors, including telecommunications, financial services, and healthcare, primarily in North America and Europe.Revenue generation for Contexta360 is structured around subscription-based models, where clients pay for access to their suite of services and tools. This typically involves tiered pricing plans based on factors such as the volume of conversations analyzed, the number of users accessing the platform, and the specific features required by the organization. For instance, clients can choose from different Snap-In modules tailored to their operational needs, which allows flexibility in scaling services as the business grows. In addition to subscription fees, revenue may also stem from partnerships and integrations with other technology providers in the contact center ecosystem.Looking ahead, Contexta360 is focused on expanding its product offerings and market reach. The company plans to introduce new features and modules to enhance its conversational intelligence capabilities. Additionally, Contexta360 aims to penetrate further into the North American market while exploring opportunities in other regions by 2024. The EUR 1 million raised in April 2019 will support these initiatives, particularly in product development and marketing efforts to bolster their presence in targeted markets.

## Funding rounds

- Seed, Apr 17, 2019, $1.1M — VentureBuilders Capital

## Investors

- VentureBuilders Capital (https://capitalatlas.ai/funds/venturebuilders-capital) — Seed