# Cohere.io

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/cohere-io

- Industry: Software
- Headquarters: New York, US
- Website: www.cohere.io
- Total disclosed funding: $3.1M
- Latest round: Seed (Mar 17, 2021)
- Investors on record: 6

## About

Caldera Labs Inc. is a US-based company specializing in advanced cobrowsing technology that enhances customer support interactions by allowing real-time web experience sharing between representatives and users.Founded in 2020, Caldera Labs Inc. operates from New York, US, focusing on cobrowsing solutions to improve customer support. The company has participated in 2 deals, with the most recent funding round occurring on June 26, 2023, where they raised USD 3.10 mn in a Seed round led by Initialized Capital, alongside investors such as BoxGroup and Y Combinator. Currently, the company's valuation is USD 13.00 mn. The founders, Jason Wang and Yunyu Lin, have significant experience in tech startups, with Yunyu Lin serving as CEO.Caldera Labs Inc. specializes in cobrowsing technology that enhances customer support interactions. Their core offering allows customer service representatives to share web experiences with users in real-time, facilitating immediate assistance and improving problem resolution efficiency. This technology addresses common challenges faced by businesses in providing effective support, particularly in scenarios where visual guidance is crucial for the customer. The service is particularly beneficial for sectors such as e-commerce, finance, and telecommunications, where complex processes often require direct interaction. Caldera Labs markets its solutions primarily in North America and Europe, catering to a diverse clientele that includes both small and medium-sized enterprises as well as larger corporations seeking to elevate their customer service capabilities.Caldera Labs Inc. generates revenue through a subscription-based model, providing clients with tiered access to its cobrowsing services. Clients can choose from different pricing plans that align with their business needs, potentially incorporating features such as session recording, analytics, and integration with other customer relationship management tools. Transactions typically involve annual or monthly subscriptions, allowing businesses to scale their usage based on customer support demands. The structure is designed for B2B relationships, with contracts that may include additional services or support options. This model fosters long-term partnerships, enabling clients to enhance their customer engagement strategies through continuous access to Caldera Labs Inc.’s innovative technology.Caldera Labs Inc. plans to leverage recent funding to drive the development of new features within its cobrowsing technology, with intentions to launch these enhancements in late 2023. The company is also targeting expansion in the Asia-Pacific region, aiming to establish a presence there by mid-2024. The acquisition by Ramp Business Corporation in May 2023 is expected to facilitate growth in Artificial Intelligence capabilities, enhancing the overall service offerings to clients.

## Funding rounds

- Seed, Mar 17, 2021, $3.1M — Y Combinator, Initialized Capital, BoxGroup, Soma Capital Management, Shrug Capital, Chapter One

## Investors

- Y Combinator (https://capitalatlas.ai/funds/y-combinator) — Seed
- Initialized Capital (https://capitalatlas.ai/funds/initialized-capital) — Seed
- BoxGroup (https://capitalatlas.ai/funds/boxgroup) — Seed
- Soma Capital Management (https://capitalatlas.ai/funds/soma-capital-management) — Seed
- Shrug Capital (https://capitalatlas.ai/funds/shrug-capital) — Seed
- Chapter One (https://capitalatlas.ai/funds/chapter-one) — Seed