# Cognigy

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/cognigy

- Industry: Software
- Headquarters: Dusseldorf, Germany
- Website: www.cognigy.com/
- Total disclosed funding: $167M
- Latest round: Series C (Jun 1, 2024)
- Investors on record: 8

## About

Based in Düsseldorf, Germany, and founded in 2016 and co-founded by Philipp Heltewig, Benjamin Mayr, and Sascha Poggemann. Cognigy GmbH, also known as Cognigy.AI, is a SaaS and on-premise environment and supports conversations in any language and on any channel including phone, webchat, SMS, and mobile apps. Cognigy’s worldwide client portfolio includes Daimler, Bosch, Henkel, and Lufthansa, Salzburg AG. In July 2025, NiCE Ltd., a portfolio company of CornerstoneCapital, Osborne Partners Capital Management LLC, Park Square Financial Group LLC, Tradewinds Capital Management LLC, Anchor Investment Management LLC, McIlrath & Eck LLC, and NBC Securities Inc. aquired Cognigy GmbH from Insight Partners, Eurazeo, DTCP Growth, DN Capital, Nordic Makers, Inventures, Global Brain, Digital Incubation, and GlobalBrain.net Inc. for approximately USD 955 million. The transaction value includes an approximate $50 million time-bound holdback which is comprised of $25 million in cash and 158,000 American Depositary Shares. As part of the transaction, Cognigy GmbH will be rebranded as NiCE Cognigy. The deal was completed in September 2025

Cognigy GmbH is a conversational AI platform for the automation of customer and employee support services through using cognitive bots. The company also offers an editor intended to design a possible flow of conversation. It also offers an end-to-end enterprise software platform intended to automates customer service conversations.

Cognigy Gmbh generates revenue by licensing its conversational and agentic AI platform, Cognigy.AI, to enterprises for automating customer and employee support across service, sales, HR, and marketing channels.

The acquisition will help NiCE Ltd to unite their market-leading CXone Mpower platform with Cognigy Gmbh leading conversational and agentic AI capabilities, enabling organizations to rapidly accelerate the adoption of AI-first customer service delivery, orchestrating AI agents seamlessly across the front and back office in a unified CX AI platform powered by purpose-built CX AI models.

## Funding rounds

- Series C, Jun 1, 2024, $101M — Insight Partners, Eurazeo, DTCP, DN Capital
- Series B, Dec 21, 2023, $16M — DTCP
- Series B, May 19, 2021, $44M — DN Capital, Global Brain, Digital Incubation, Nordic Makers, Inventures
- Series A, Oct 22, 2019, $6M — DN Capital, Nordic Makers, Inventures

## Investors

- DN Capital (https://capitalatlas.ai/funds/dn-capital) — Series A, Series B, Series C
- Nordic Makers (https://capitalatlas.ai/funds/nordic-makers) — Series A, Series B
- Inventures (https://capitalatlas.ai/funds/inventures) — Series A, Series B
- Global Brain (https://capitalatlas.ai/funds/global-brain) — Series B
- Digital Incubation — Series B
- DTCP — Series B, Series C
- Insight Partners (https://capitalatlas.ai/funds/insight-partners) — Series C
- Eurazeo (https://capitalatlas.ai/funds/eurazeo) — Series C