# Cloud Humans

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/cloud-humans

- Industry: Outsourcing
- Headquarters: Brazil
- Website: www.cloudhumans.com
- Total disclosed funding: $1.1M
- Latest round: Seed (Mar 10, 2021)
- Investors on record: 1

## About

Founded in 2020, Cloud Humans is a Brazilian company specializing in AI-powered omnichannel support solutions, streamlining customer service interactions for various sectors.Cloud Humans, established in 2020 and headquartered in Remoto, Brazil, focuses on automating customer support through its AI agent, CLAudia. The company was co-founded by Ian Kraskoff, Bruno Cecatto, and Felipe Serra. In March 2021, Cloud Humans raised BRL 6.3 million in Seed funding led by Canary. This funding round represents the total amount raised by the company to date.Cloud Humans primarily offers an omnichannel support platform powered by their AI solution, CLAudia, designed to streamline customer support interactions. CLAudia serves as a first-level support agent, successfully handling up to 80% of support tickets autonomously, thereby reducing the reliance on human agents and minimizing operational costs. The platform integrates seamlessly with major communication channels, providing personalized responses based on user data, which enhances the customer experience. Cloud Humans provides solutions beneficial for digital companies across sectors, including e-commerce and financial institutions, allowing them to efficiently scale their support. The company operates in multiple geographical markets, catering to a diverse clientele that includes fast-growing startups and established enterprises.Cloud Humans generates revenue through subscription-based partnerships with clients utilizing the CLAudia platform. The pricing model involves a monthly or annual fee for access to the software, which varies based on client needs. The implementation of CLAudia results in significant savings in hiring and operational expenditures while improving response times and customer satisfaction. Clients often report a reduction in ticket volume and enhanced efficiency within their support teams.Cloud Humans plans to leverage the BRL 6.3 million raised in March 2021 to expand its operations team and invest in the development of new technologies. The company aims to introduce additional features to the CLAudia platform and is targeting expansion into new markets, although specific regions and timelines have not been disclosed.

## Funding rounds

- Seed, Mar 10, 2021, $1.1M — Canary

## Investors

- Canary (https://capitalatlas.ai/funds/canary) — Seed