# Chatter Research

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/chatter-research

- Industry: Software
- Headquarters: Toronto, Canada
- Website: www.chatterresearch.com
- Total disclosed funding: $0.1M
- Latest round: Seed (May 8, 2017)
- Investors on record: 1

## About

Chatter Research provides advanced customer feedback solutions for the retail sector through its platform, utilizing artificial intelligence to enhance customer engagement and operational efficiency.Founded in 2016 in Toronto, Canada, Chatter Research specializes in customer feedback solutions for retail. The CEO and founder, Simon Foster, has a background in technology and entrepreneurship. In January 2020, Chatter Research was acquired by Stingray Group Inc. for undisclosed financial terms, enabling a strategic alignment with Stingray's business objectives. The company has raised a total of USD 0.15 mn through its Seed funding round led by 500 Global, with the most recent deal occurring on January 27, 2020.Chatter Research specializes in providing advanced customer feedback solutions tailored for the retail sector through its flagship platform, Chatter by Stingray. This service leverages artificial intelligence and natural language processing technologies to engage customers in real time, collect feedback, and analyze sentiment. The core functionalities include role-based dashboards that present actionable insights to staff based on their specific roles, enabling them to address customer concerns effectively and enhance the overall shopping experience. Additionally, the platform offers automated actions that help businesses recover lost sales and boost customer loyalty, serving various markets with a focus on North America in the retail and food service sectors.Chatter Research operates on a subscription-based revenue model, where clients pay for access to its feedback platform and associated services. Transactions are structured around annual or monthly subscriptions, allowing businesses to select plans that align with their operational needs. The pricing tiers vary based on the features included, with higher levels offering more comprehensive analytics and support services. This model facilitates direct relationships with business clients, primarily targeting customer experience leaders, digital leaders, and marketing executives within retail and food service industries. The company aims to drive revenue growth by emphasizing the value of its solutions in enhancing customer satisfaction and loyalty, ultimately contributing to increased foot traffic and sales for its clients.Following its acquisition in January 2020, Chatter Research is expected to benefit from Stingray Group Inc.'s resources to further develop its customer feedback solutions. The company aims to enhance its platform with new features and capabilities, although specific upcoming products and release dates are not detailed. Additionally, Chatter Research is looking to expand its reach within North America, with a focus on the retail and food service sectors. The recent Seed funding of USD 0.15 mn will support these growth initiatives and help the company enhance its product offerings and market presence.

## Funding rounds

- Seed, May 8, 2017, $0.1M — 500 Global

## Investors

- 500 Global (https://capitalatlas.ai/funds/500-global) — Seed