# Capacity

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/capacity-2

- Industry: Software
- Headquarters: St. Louis, US
- Website: www.capacity.com/
- Total disclosed funding: $88M
- Latest round: Series D (Aug 7, 2025)
- Investors on record: 3

## About

AI Software, LLC doing business as Capacity, based in St. Louis, Missouri, provides an AI-driven support automation platform that enhances customer service and operational efficiency through seamless integration across various communication channels. Founded in 2017 by Chris Sims and David Karandish, Capacity specializes in AI-based customer support solutions. In March 2026, Capacity raised USD 30 million in series E funding.

Capacity offers an AI-powered support automation platform designed to enhance customer service and streamline operational efficiency. The core product integrates communication channels such as chat, voice, email, and web self-service, allowing organizations to automate responses and reduce resolution times. This solution targets businesses aiming to optimize customer interactions and reduce operational costs through automated workflows and intelligent virtual agents (IVAs). Capacity serves over 19,000 organizations across sectors like retail, healthcare, and financial services, providing improved service delivery and engagement in markets including North America, Europe, and parts of Asia.

Capacity’s revenue model is based on subscription pricing with annual contracts for accessing its platform and AI-driven services. Clients subscribe for automated customer support functionalities, which include intelligent virtual agents and agent assist capabilities. The pricing tiers vary based on usage scale, features, and support level. Key services like Intelligent Virtual Agents and Agent Assist tools are central to their offerings, providing tailored automated solutions. The company boasts an established market presence with extensive integration capabilities across over 250 CRMs and helpdesk tools, driving consistent revenue growth through client retention and service expansion.

The company will use the March 2026 funding to grow its capabilities, pursue tuck-under acquisitions, and expand coverage across additional stages of the customer experience journey.

## Funding rounds

- Series D, Aug 7, 2025, $43M — TVC Capital, Toloka
- Series D, Oct 16, 2024, $21M — TVC Capital, Toloka
- Series C, Oct 28, 2020, $11M — Rice Park Capital Management
- Series B, Aug 21, 2019, $13M — Rice Park Capital Management

## Investors

- Rice Park Capital Management (https://capitalatlas.ai/funds/rice-park-capital-management) — Series B, Series C
- TVC Capital (https://capitalatlas.ai/funds/tvc-capital) — Series D
- Toloka (https://capitalatlas.ai/funds/toloka) — Series D