# Calabrio

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/calabrio

- Industry: Software
- Headquarters: Minneapolis, US
- Website: www.calabrio.com
- Total disclosed funding: $6M
- Latest round: Series B (Nov 7, 2007)
- Investors on record: 4

## About

Calabrio, Inc. is a US-based provider of AI-powered workforce engagement management software, dedicated to optimizing contact center operations through its innovative platform, Calabrio ONE.Founded in 2007 in Minneapolis, US, Calabrio, Inc. specializes in workforce optimization software for contact centers. The company underwent a significant change when in March 2021, Thoma Bravo acquired an 85% majority stake from KKR. This acquisition is expected to enhance its growth trajectory, particularly in cloud services. Brett Shockley is the founder, and Tom Goodmanson serves as the current president and CEO. Calabrio has successfully raised a total of USD 200.00 mn through multiple funding rounds, with the latest being a Secondary Buyout in March 2021.Calabrio focuses on AI-powered workforce engagement management software, featuring Calabrio ONE, a comprehensive cloud-based platform for contact centers. This solution encompasses workforce management, quality management, conversation intelligence, and agent engagement tools, aimed at improving agent performance and customer experiences. Calabrio serves various industries, including finance, healthcare, hospitality, and telecommunications, providing insights to optimize remote workforce management and enhance customer service effectiveness.Calabrio generates revenue primarily from subscription-based services associated with Calabrio ONE. Clients enter annual contracts granting access to a suite of tailored tools designed for diverse workforce needs. The pricing structure accommodates both large enterprises and mid-market companies, ensuring adaptability across different business sizes. Ongoing client partnerships facilitate continuous software updates and support services, contributing to a reliable revenue stream through consistent renewals and service expansions.Following the acquisition by Thoma Bravo on March 23, 2021, which valued Calabrio, Inc. at approximately USD 1 billion, the company plans to enhance its cloud capabilities. Under the leadership of Tom Goodmanson, Calabrio aims to expand its product offerings and enter new geographical markets, bolstering its presence globally. The recent funding will support these initiatives, facilitating the company's evolution towards more robust cloud solutions.

## Funding rounds

- Series B, Nov 7, 2007, $6M — Bluestream Ventures, Cisco Systems, Split Rock Partners, TVM Capital

## Investors

- Bluestream Ventures (https://capitalatlas.ai/funds/bluestream-ventures) — Series B
- Cisco Systems — Series B
- Split Rock Partners (https://capitalatlas.ai/funds/split-rock-partners) — Series B
- TVM Capital (https://capitalatlas.ai/funds/tvm-capital) — Series B