# Balto Software

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/balto-software

- Industry: Software
- Headquarters: St. Louis, US
- Website: www.balto.ai
- Total disclosed funding: $52M
- Latest round: Series B (Aug 19, 2021)
- Investors on record: 13

## About

Balto Software, Inc. is a US-based company specializing in Contact Center AI solutions that enhance operational efficiency through real-time call guidance and performance monitoring for customer service agents.Founded in 2017 and headquartered in St. Louis, US, Balto Software, Inc. provides AI-driven solutions tailored for contact centers. The company was established by Chris Kontes, Cyril Nogueira, Marc Bernstein, and Nelson Vercher. In August 2021, the company raised USD 37.5 mn in Series B funding, led by Stripes, with participation from multiple investors including RingCentral, Inc. The total amount raised to date stands at USD 37.5 mn with a current valuation of USD 148.66 mn.Balto AI focuses on delivering an advanced Contact Center AI software solution that optimizes contact center operations. Its primary offerings include real-time call guidance tools, compliance checklists, and dynamic coaching alerts for agents during customer interactions. Balto's technology ensures quality assurance by scoring 100% of calls and flagging potential issues instantly. The software caters to a broad range of industries like healthcare, banking, and insurance, and operates in key markets across North America and Europe.Balto AI utilizes a subscription-based revenue model, allowing businesses access to its suite of contact center solutions. Clients engage in B2B transactions, opting for various service tiers that align with their operational needs. The pricing structure accommodates businesses of all sizes, offering customizable packages that include essential features such as real-time guidance and compliance alerts, ensuring a consistent revenue stream for the company.In August 2021, Balto Software, Inc. raised USD 37.5 mn in Series B funding to address execution gaps in contact centers. The investment will support new product development aimed at enhancing its AI capabilities and expanding into additional markets across North America and Europe. The company plans to leverage these funds to improve its offerings and reach new clients, cementing its presence in the evolving AI-driven customer service landscape.

## Funding rounds

- Series B, Aug 19, 2021, $38M — Sierra Ventures, OCA Ventures, Stripes, RingCentral, Inc., Cultivation Capital, Sandalphon Capital, Stage Venture Partners, TIA Ventures, SaaS Ventures, Atreides Capital
- Series A, Oct 15, 2020, $10M — Sierra Ventures, OCA Ventures, Cultivation Capital, Jump Capital
- Seed, Sep 26, 2019, $3M — OCA Ventures, Cultivation Capital, Jump Capital, Sandalphon Capital, Stage Venture Partners, TIA Ventures, SaaS Ventures
- Seed, Oct 25, 2018, $1.2M — OCA Ventures, Venture for America, Sandalphon Capital, Stage Venture Partners, TIA Ventures, SaaS Ventures, Harbor Street Ventures

## Investors

- OCA Ventures (https://capitalatlas.ai/funds/oca-ventures) — Seed, Series A, Series B
- Venture for America — Seed
- Sandalphon Capital (https://capitalatlas.ai/funds/sandalphon-capital) — Seed, Series B
- Stage Venture Partners (https://capitalatlas.ai/funds/stage-venture-partners) — Seed, Series B
- TIA Ventures (https://capitalatlas.ai/funds/tia-ventures) — Seed, Series B
- SaaS Ventures (https://capitalatlas.ai/funds/saas-ventures) — Seed, Series B
- Harbor Street Ventures (https://capitalatlas.ai/funds/harbor-street-ventures) — Seed
- Cultivation Capital (https://capitalatlas.ai/funds/cultivation-capital) — Seed, Series A, Series B
- Jump Capital (https://capitalatlas.ai/funds/jump-capital) — Seed, Series A
- Sierra Ventures (https://capitalatlas.ai/funds/sierra-ventures) — Series A, Series B
- Stripes (https://capitalatlas.ai/funds/stripes) — Series B
- RingCentral, Inc. — Series B
- Atreides Capital (https://capitalatlas.ai/funds/atreides-capital) — Series B