# babelforce

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/babelforce

- Industry: Software
- Headquarters: Berlin, Germany
- Website: www.babelforce.com
- Total disclosed funding: $4.1M
- Latest round: Series A (Nov 9, 2022)
- Investors on record: 3

## About

babelforce GmbH is a Berlin-based company that offers a voice platform aimed at enhancing customer engagement and optimizing contact center operations through advanced automation and CRM integration.Founded in 2013 by Christian Förster and Pierce Buckley, babelforce GmbH specializes in providing a voice platform that integrates with popular CRM systems. The company has secured EUR 4 million in Series A funding on November 9, 2022, led by EnBW New Ventures, with participation from IBB Ventures and Hannover Digital Investments GmbH. The funding round values the company at EUR 20.645 million post-money.Babelforce offers a comprehensive voice platform designed to enhance customer engagement and streamline contact center operations, particularly through integration with CRM systems like Zendesk. The platform incorporates telephony and voice automation features, enabling businesses to automate routine calls and improve overall efficiency. Key functionalities include the use of VoiceBots, which can handle calls in over 70 languages, and customizable self-service and workflow automations that enhance the customer experience. Babelforce serves a diverse client base, including organizations across various sectors that seek to optimize their customer interactions while reducing agent workload. The platform is available in multiple geographical markets, allowing companies globally to implement its solutions for improved customer service and operational effectiveness.Babelforce operates on a subscription-based revenue model, providing its services primarily through direct-to-business transactions. Clients subscribe to the platform for access to its telephony and voice automation tools, tailored to their specific customer service needs. The company’s revenue structure is supported by tiered pricing plans that cater to different scales of operations, particularly focusing on businesses with sizable customer service teams. Flagship offerings include their composable contact center solutions and VoiceBot services, which integrate seamlessly with existing systems like Zendesk. This structured approach to service delivery enables Babelforce to maintain and grow its client relationships while delivering consistent value through its innovative technology.In November 2022, babelforce GmbH raised EUR 4 million in Series A funding, which will be utilized to expand the sales and development teams, as well as to improve internal automation processes. The company is targeting further growth by designing new products aimed at enhancing customer engagement and is exploring expansion into additional markets, although specific geographical targets have not been disclosed. The funding will play a critical role in advancing these initiatives.

## Funding rounds

- Series A, Nov 9, 2022, $4.1M — IBB Ventures, EnBW New Ventures, Hannover Digital Investments GmbH

## Investors

- IBB Ventures (https://capitalatlas.ai/funds/ibb-ventures) — Series A
- EnBW New Ventures (https://capitalatlas.ai/funds/enbw-new-ventures) — Series A
- Hannover Digital Investments GmbH — Series A